Modern car owners are interested in knowing exactly how car repair services work over solely dropping off their vehicles for collision repair. For many car care service providers, this means improving their customer service to remain successful. A significant part of providing excellent customer service is by establishing clear communication.
This involves giving customers detailed information on services and what they can expect from working with you. To this end, we’ve created this blog post highlighting how Simplicity Car Care approaches the process of collision repairs.
The collision repair process
We value our customer’s time and are committed to providing a hassle-free service to all our customers. Our goal is to get your vehicle back on the road as soon as possible, and our team of experts works round the clock to repair whatever damage your car has sustained. We provide best-in-class service and work with your insurance company to get you back on the road with as little cost as possible.
What we do for auto collision repairs
Below are the steps we take when we receive your vehicle for auto collision repair.
Vehicle assessment
The first step our mechanics take when we receive your vehicle for collision repair is to carry out a complete, comprehensive vehicle assessment. An assessment helps identify problem areas and parts of the car that have received any damage during the collision. Proper diagnostics is vital to help us assess the level of damage and prepare a cost estimate for repairs. We then send this process estimate to the customer and insurance company.
Vehicle repair
Once the car owner has approved the repair scope of work and dropped off their vehicle, it’s time to get to work. Our team of expert automotive technicians works on your car to fix all the damage and restore it to factory standards. We’ll complete suspension work, bodywork, wheel alignments, and other restorative work to the car frame to restore its structural integrity.
Vehicle paint
We paint your vehicle to match its existing colour to tie everything together and deliver exceptional collision repair. We carefully prepare all panels for refinishing services and go on to paint, prime, and seal your vehicle. Finally, we add the top coat and clear coating to make your car look as good as new.
Reassembly
When every repair is complete and every panel is painted, we reassemble your car in line with manufacturer standards. This ensures continued safety as you take your vehicle on the road again. We inspect each step of the reassembly process and ensure we return all final mouldings and detailed repairs to their original positions.
Cleaning your vehicle
Collision repair can be messy work. Throughout the repair process, dirt, debris, and paint particles can get into the tight corners of your vehicle. Our complimentary professional cleaning service ensures we thoroughly clean out all dirt and debris and that the interior and exterior of your car are clean and safe to sit in.
Quality assurance
We conduct a multi-point inspection to ensure your vehicle is ready for delivery. These checks include a physical inspection according to manufacturer standards and a test drive to know all internal components are also working well.
The customer journey
Here’s what you can expect to do if you’ve been in a collision and require a collision repair.
Vehicle drop-off
The vehicle drop-off happens after you’ve received our estimate for all costs associated with our auto collision repair. You may go over this estimate and iron out all the details of repairing your vehicle. You can then drop off your vehicle at any of our locations near you when the customer and insurance company sign off on the estimate.
Vehicle delivery
This is the last stage of the process for both the customer and the auto shop. We’ll give you a call to let you know the vehicle is ready for pickup. During vehicle delivery, the customer inspects the car, goes over paperwork. You’re free to drive your vehicle home if everything checks out.
Conducting your collision repairs with Simplicity Car Care
At Simplicity Car Care, we’re all about providing clients with the best restorative and repair services in record time. We’ll get your car back to its pre-collision state and back on the road fast. If you find yourself wondering “Can I find a top-notch car repair near me”? Simplicity Car Care is here for you.
Our team of experts works round the clock in line with industry standards to ensure every vehicle dropped off with us receives utmost care and attention. Our locations are open seven days a week, and you can’t beat our prices. Contact us today to book an appointment.
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