Growth Opportunities with Simplicity Car Care
Simplicity Car Care is an ever-growing auto body shop franchise with multiple locations across Canada that provide the utmost quality in car collision repair and detailing. It’s our responsibility to ensure our customers can get back into the driver’s seat quickly for a safer drive. We do this by creating the best team of car technicians across all locations.
Join Our Team
Simplicity Car Car is always looking for talented, dependable, and motivated individuals to join our successful collision repair team. See below our available job postings if you’re looking to apply your skills in a leading auto body shop and take advantage of new opportunities.
Calgary, Alberta
Motor vehicle body repairer apprentice
2 vacancies
Company: 2214662 Alberta Ltd. o/a Simplicity Car Care Calgary South
Business Information: Our full-service car care centres are open 5 days a week to serve you better. Our team of technicians provides service to all makes and models with speed and care, getting you back to what matters most.
Business Address: 5009-1 St SW, Calgary, AB, T2G 0A1
Work Location: Same as above
Type of Employment: Full time - Permanent
Anticipated Start Date: As soon as possible
Job Duties:
- Review damage report and estimates of repair cost and plan work to be performed Clean and maintain work space
- Replace front end components, body components, doors and frame and underbody components
- File, grind and sand body surfaces to be repaired
- Hammer out dents, buckles and defects using specified tools provided by the collision centre Remove damaged fenders, panels and grills and bolt or weld replacement parts into place Repair or replace interior components
- Operate soldering equipment or use plastic filler to fill holes, dents and seams
- Follow and complete Quality Control documents provided to the team by the manager
- Pre-fit parts on vehicles before completing the repairs
- Ensure that body and frame repairs are completed to the Original Equipment (OE) specifications itemized in the OE procedures.
- Ensure that all tools are being used safely
Requirements:
- Education: Completion of secondary school is required
- Experience: A minimum of 2 to 3 years of experience is required. If the candidate does not have 2 to 3 years of experience, then an apprenticeship program in the field of minimum 3 years is required.
- Welding MIG experience is an asset
- Driver’s license class G is an asset
- Work conditions and Physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Standing for extended periods, Bending, crouching, kneeling, Handling heavy loads.
- Personal suitability: Excellent oral communication, Accurate, Dependability, Team player, Reliability, Organized, Client focus, Efficient interpersonal skills
- Work site environment: Dusty, Noisy, Odours
- Weight Handling: Up to 45 kg (100 lbs)
- Language: English is required
- Salary: $29.00 hourly, 42.5 hours per week
- Benefits: Dental plan, Vision care and Disability benefits, Health care plan.
Important Information: Work schedule is 5 days per week. Shift is usually from Monday to Friday from 8:00 am to 5 :00 pm. However, flexibility on schedule is required. Overtime and work on weekends may be required depending on the business needs.
Apply by email to: hr@on.simplicitycarcare.ca
South Calgary, Alberta
Apprentice Repair Planner
Willing to train.
To Apply Email calgarysouth@simplicitycarcare.ca
Qualifications
- Customer service: 1 year (Required)
- Service advisor: 1 year (Preferred)
- Service Writers: 1 year (Preferred)
Benefits
- Pulled from the full job description
- Extended health care
- Full Job Description
Job Description
Repair Planner. The main Job for the auto body apprentice/repair planner position consists of three general areas. One is the dismantling and reassembling of customers vehicles for insurance estimates including photos of damage and the repair and reassemble of certain repair as per management. Two is the detailing of the customers cars prior to them receiving their vehicle. Essentially the last set of hands on the customers car. It is a very department in our chain of process and procedure. And the last portion is the pickup and delivery of customers cars and dealer cars for our Valet program with one of our DRP partners and with our dealer group. Again, a very essential role for the company as you will be the face of Simplicity when meeting with both our customers and our dealer contacts when exchanging repairs and rentals.
Roles and Responsibilities
- Pick up and deliver rentals and customer cars for out Valet Program
- Detail vehicles for delivery
- Polish out small scratches and scuffs or any small paint corrections that must be done.
- Prewash and dry vehicle, then prepare vehicle for visual mapping
- Outline all UPD’s (Unrelated Prior Damages)
- Complete all Repair Planning forms
- Print vehicle ID sheet and tape to interior of windshield/back glass and parts carts.
- Take pictures of Lic. Plate, VIN, Milage, 4 corners, UPD’s and primary impact, photos for insurance estimates
- Check light bulb for functionality (change if required)
- Check electrical
- Windows (do them all for up and down smoothly?)
- Door locks (all 4 lock/unlock)
- Dashboard lights
- Radio (functionality, do all stations have clear visual?)
- A/C (is it working? If not, is it related to the loss?)
- Conduct full disassembly and contact manager and a tech for damage verification
Goals for Position
- 0 Supplements on any vehicle that has 28 hrs of repair and under
- Ensure that 100% broken pieces have been removed and itemized at time of first appraisal. (Placed on the appropriate parts cart shelf as per our Repair Plan Grid)
- 100% Customer Satisfaction
- Ensure that drivable repair plans are completed in an hour 100% of the time.
- Ensure that all damages (directly/indirectly) are captured at initial inspection 100% of the time.
- Ensure that drivable repair plans are 100% safe and road worthy all the time.
- Ensure that A1 tech has inspected the damage with a manager 100% of the time.
- Ensure that 100% of non-drivable vehicles have a supplement average no greater than 5%
HPA’S
- Ensure all UPD’s are outlined on photo card and digitally documented.
- Disassemble/reassemble drivable vehicles
- Ensure that all vehicle and parts carts are properly labelled
- Ensure that no parts are left in vehicles at any point of the repair process.
- Always keep Repair Planner area 5s’d.
IT Systems and Forms
- Summit Software
- All Data
- Mitchell and ADP estimating software
- Digital camera and all media drives
- Repair Planning Check list
- Q/C Check List
- Internet access (online R&I assistance-Google/You Tube)
Qualifications
- Currently enrolled or have completed apprenticeship program in auto collision
- Own a basic set of automotive tools
- Drivers Licence
Skills Needed
- Ability to multitask
- Very organized
- Works well with others
- Ability to adapt to high pace changing environment
- Decision making and problem-solving ability
Recommended Knowledge
- SRP White Belt Training
- R.P. and how it affects the process
- Understand KPI’s
- Owners of 5S
- Basic knowledge of Lean and TOC (recommended reading is “The Goal” by Eli Goldratt
Career Progression for repair Planner
- Disassemble/reassemble Team Leader (Segmented Collision Mix)
- A1 Technician at a PCG site
- Parts/ Production/ Operations Manager at a PCG Site
- Site level GM
This position is Full Time + Benefits and the additional Bonus Program to be discussed during interview.
Job Types: Full-time, Permanent
Salary: $16.00-$20.00 per hour
Benefits:
- Extended health care
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (required)
- Service Advisor: 1 year (preferred)
- Service Writers: 1 year (preferred)
Work Location: On location
Canada, Ontario
Inside Auto Appraiser – Head Office
Full-time, Permanent Remote Position. Accepting applications from across Canada.
Position Title: Inside (Central) Auto Appraiser
Reports To: Platform Services Manager
Inside Auto Appraiser
Email Paolo De Gaetano at pdegaetano@simplicitycarcare.ca
Simplicity Car Care - Head Office
Remote•
$60,000–$70,000 a year - Full-time, Permanent
Qualifications
- Work authorization (Required)
- Connect and Mitchell Cloud Estimating: 2 years (Preferred)
- Audatex Estimating and usage of Consolidator: 3 years (Preferred)
- Collision Appraisal: 3 years (Preferred)
Full Job Description
Company Overview
Simplicity was created to combat overpriced and over complicated car care. Instead, we offer quality service and superior value that gets our clients back on the road sooner. Our people are our most precious resource and we’re dedicated to providing continuous personal and professional development to all our staff. We are a franchise organization with locations across Canada. Our vision is that we all serve not only our clients, but all of society with compassion and care.
Position Title: Inside (Central) Auto Appraiser
Reports To: Platform Services Manager
Position Summary
The Inside (Central) Appraiser is responsible for completing estimates from Simplicity Car Care (SCC) Network that will be uploaded to all insurance and fleet accounts (including rental companies); to achieve overall operational excellence and generate maximum profitability. The incumbent would work independently from their home office, supporting the appraisal inspections of the SCC network.
The incumbent is also responsible for ensuring that all vehicles are disassembled for estimatics. Furthermore, each file must have proof that OEM Procedures have been used via (I CAR, Tech Advisor, Alldata or pay subscription fees for info).
Key Duties and Responsibilities
- Execute on the BIG 5 per file
- Gather OEM info per file
- Ensure vehicle calibration requirements are documented
- Focus on Repair VS Replace as first option always
- Estimate Procedures Pages and Discovery Code implementation
- Capture all refinish operations per estimate
- Ensure all estimates are DRP Guideline compliant.
- Ensure that uploaded estimate is “synched” in Summit after upload
- Ensure that uploaded estimate has been saved to the Summit PDF tab
- Ensure that all appraisal requests are completed in 24hrs.
- Explain to the Network why a “Meticulous Disassembly” is required upon rejection of a file
- Review assignment details
- confirm date of loss
- confirm drive status and location of vehicle
- confirm deductible
- PAI (Primary Area of Impact)
- Confirm if date is set in Progi for an assessment
- Confirm Inspect only/WOP
- Confirm whether claim has 43E/NVP (New Vehicle Protection)
- Ensuring all estimates and photos are of high quality and that a “Repair Auth” form is scanned into the file
- Confirm that all total loss paperwork and estimate have been uploaded at the same time
- Other duties as assigned
Experience, Qualifications, and Knowledge:
- Minimum 3-5 Years collision appraisal experience
- Proven track record as an effective Team leader
- Advanced Knowledge at both Audatex Estimating and usage of Consolidator
- Advanced Knowledge Mitchell Systems (Connect and Mitchell Cloud Estimating)
- I CAR instructor or Platinum Cert. is an asset
Skills:
- Excellent communicator
- Self-starter and action oriented
- People Person
- Outgoing personality
- Decision making and problem solving skills
- Self-Confident and Professionalism
- Bi-lingual is an asset (English & French)
Diversity, Equity & Inclusion:
Simplicity Car Care is committed to Diversity, Equity and Inclusion and focus our efforts in ensuring our clients do the same. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Indigenous or persons of color, members of the 2SLGBTQIA+ community, under-represented groups, and others.
Job Types: Full-time, Permanent
Salary: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Experience:
- Connect and Mitchell Cloud Estimating: 2 years (preferred)
- Audatex Estimating and usage of Consolidator: 3 years (preferred)
- Collision Appraisal: 3 years (preferred)
Work Location: Remote
Ottawa, Ontario
Repair Planner
Simplicity Car Care - Ottawa Downtown
Full-time, Permanent
To apply email: junaid@simplicitycarcare.ca
Job details
- Full-time
- Permanent
- Shift & schedule
- 8 hour shift
Qualifications
- Service advisor: 1 year (Required)
- Customer service: 1 year (Required)
- Service Writers: 1 year (Required)
Benefits
- Extended health care
- Full Job Description
Job Description
Repair Planner
The main Job for the auto body apprentice/repair planner position consists of three general areas. One is the dismantling and reassembling of customers vehicles for insurance estimates including photos of damage and the repair and reassemble of certain repair as per management. Two is the detailing of the customers cars prior to them receiving their vehicle. Essentially the last set of hands on the customers car. It is a very department in our chain of process and procedure. And the last portion is the pickup and delivery of customers cars and dealer cars for our Valet program with one of our DRP partners and with our dealer group. Again, a very essential role for the company as you will be the face of Simplicity when meeting with both our customers and our dealer contacts when exchanging repairs and rentals.
Roles and Responsibilities
- Pick up and deliver rentals and customer cars for out Valet Program
- Detail vehicles for delivery
- Polish out small scratches and scuffs or any small paint corrections that must be done.
- Prewash and dry vehicle, then prepare vehicle for visual mapping
- Outline all UPD’s (Unrelated Prior Damages)
- Complete all Repair Planning forms
- Print vehicle ID sheet and tape to interior of windshield/back glass and parts carts.
- Take pictures of Lic. Plate, VIN, Milage, 4 corners, UPD’s and primary impact, photos for insurance estimates
- Check light bulb for functionality (change if required)
- Check electrical
- Windows (do them all for up and down smoothly?)
- Door locks (all 4 lock/unlock)
- Dashboard lights
- Radio (functionality, do all stations have clear visual?)
- A/C (is it working? If not, is it related to the loss?)
- Conduct full disassembly and contact manager and a tech for damage verification
Goals for Position
- 0 Supplements on any vehicle that has 28 hrs of repair and under
- Ensure that 100% broken pieces have been removed and itemized at time of first
- appraisal. (Placed on the appropriate parts cart shelf as per our Repair Plan Grid)
- 100% Customer Satisfaction
- Ensure that drivable repair plans are completed in an hour 100% of the time.
- Ensure that all damages (directly/indirectly) are captured at initial inspection 100% of
- the time.
- Ensure that drivable repair plans are 100% safe and road worthy all the time.
- Ensure that A1 tech has inspected the damage with a manager 100% of the time.
- Ensure that 100% of non-drivable vehicles have a supplement average no greater than 5%
HPA’S
- Ensure all UPD’s are outlined on photo card and digitally documented.
- Disassemble/reassemble drivable vehicles
- Ensure that all vehicle and parts carts are properly labelled
- Ensure that no parts are left in vehicles at any point of the repair process.
- Always keep Repair Planner area 5s’d.
IT Systems and Forms
- Summit Software
- All Data
- Mitchell and ADP estimating software
- Digital camera and all media drives
- Repair Planning Check list
- Q/C Check List
- Internet access (online R&I assistance-Google/You Tube)
Qualifications
- Currently enrolled or have completed apprenticeship program in auto collision
- Own a basic set of automotive tools
- Drivers Licence
Skills Needed
- Ability to multitask
- Very organized
- Works well with others
- Ability to adapt to high pace changing environment
- Decision making and problem-solving ability
Recommended Knowledge
- SRP White Belt Training
- R.P. and how it affects the process
- Understand KPI’s
- Owners of 5S
- Basic knowledge of Lean and TOC (recommended reading is “The Goal” by Eli Goldratt
Career Progression for repair Planner
- Disassemble/reassemble Team Leader (Segmented Collision Mix)
- A1 Technician at a PCG site
- Parts/ Production/ Operations Manager at a PCG Site
- Site level GM
This position is Full Time + Benefits and the additional Bonus Program to be discussed during interview.
Job Types: Full-time, Permanent
Salary: $16.00-$20.00 per hour
Benefits:
- Extended health care
Schedule:
- 8 hour shift
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
- Service Writers: 1 year (required)
Work Location: On location
Ottawa, Ontario
Auto Body Technician
Simplicity Car Care - Corporate
Full-time, Permanent
To Apply Email junaid@simplicitycarcare.ca
Qualifications
- Auto body repair: 1 year (Required)
- Automotive Body Repair & Refinishing Occupations: 1 year (Required)
- Red Seal license (Required)
Benefits
- Extended health care
Job Description
Position Title: Auto Body Technician
Reports To: General Manager
Payband: $25.00 per hour starting and then $21.00 flat rate + Benefits
Position Summary
The Auto Body Technician is responsible for processing vehicle repairs based on Simplicity Car Care’s best practices and ensuring customer satisfaction. The Auto Body Technician will work in the Body/Frame department in providing that vehicles are repaired as quickly as possible in a safe and quality manner, with a fit and finish that meets or exceeds the original factory fit and finish. The result should be an invisible repair.
Key Duties and Responsibilities
- Maintain a repair vs replace metric of 70% month over month and quarter over quarter
- Ensure 100% of broken parts are itemized in the initial Repair Plan for every vehicle.
- Ensure the Repair Planner has disassembled a drivable Repair Plan in 30 mins so that the Lead technician and General Manager can review it.
- Lead by an example while working in the collision centre
- Act as a coach for all the apprentices working at that site.
- Complete all Body Repairs in 180 Grit Sand Paper
- Follow and complete the Quality Control documents provided to the team by the manager
- Inspect all Repair Plans for estimated accuracy (drivable and non-drivable).
- Ensure that body and frame repairs are completed to the OE specifications itemized in the OE procedures
- Pre-fit parts on vehicles before completing the repairs
- Ensure all parts on the Job Worksheet are replaced, and all panels bid to repair are repaired.
- Ensure that all tools are being used safely
- Ensure that vehicles on the frame machine are either P-4’d or tied down for maximum efficiency and safety.
- Embrace a “Parts off the Car” mentality
- To maximize shop efficiency and throughput.
- To develop and maintain a high level of quality.
- To develop and maintain a reasonable level of profit.
- Ensure that they are sharing their “knowledge bank” with the apprentices.
- Work on frame, body, and mechanical and electrical billable hours
- Ensure that the 5s standard is maintained in Body, Frame, and Repair Planning.
Qualifications
- Driver’s License
- Red Seal 310 B Certification
- Minimum 3 years A Tech experience
- Minimum 3 years Frame “pull” Experience
Skills and Training to be provided:
- Simplicity Repair Process
- Simplicity Repair Planning Systems
- OEM certification courses and equivalency training
- I-Car Training
Job Types: Full-time, Permanent
Salary: $80,000.00-$110,000.00 per year
Benefits:
- Extended health care
Schedule:
- 8 hour shift
Experience:
- auto body repair: 1 year (required)
- Automotive Body Repair & Refinishing Occupations: 1 year (required)
Licence/Certification:
- Red Seal license (required)
Work Location: One location
Ottawa, Ontario
Auto Body Refinish Technician
Simplicity Car Care - Corporate
Full-time, Permanent
To Apply Email: junaid@simplicitycarcare.ca
Qualifications
- auto body repair: 1 year (Required)
- Automotive Body Repair & Refinishing Occupations: 1 year (Required)
- Red Seal license (Required)
Benefits
- Extended health care
Full Job Description
- Position Title: Auto Body Refinish Technician
- Reports To: General Manager
- Pay band: $25.00 / hourly rate at start and then flat rate of $21.00 + Benefits
- Last Date Revised: July 2021
Position Summary
The Refinish Technician is responsible for processing vehicle repairs based on Simplicity Car Care’s best practices and ensuring customer satisfaction. The Refinish Technician will lead the refinish department in ensuring that vehicles are refinished as quickly as possible in a safe and quality manner, with a fit and finish that meets or exceeds the original factory fit and finish. The result should be an invisible repair.
Key Duties and Responsibilities
- Complete all repair assignments according to the methods and objectives outlined in the chapter titled Paint Shop Procedures.
- In addition to basic hand tools such as air sanders, air ratchet, spray guns, sanding blocks, etc., you must also provide the minimum required tools and equipment listed in the chapter titled Painter’s Prep Cart and Inventory.
- Inspect every vehicle as it enters the paint shop from the metal department, to ensure that it has passed all previous inspections and standards.
- Immediately notify the appropriate person of any hidden or missed damage that doesn’t appear on the Work Order.
- Be responsible and accountable for all parts for any jobs that are assigned to you. Be organized and develop a system for holding the parts until they are installed on the vehicle.
- Whenever paint is mixed for jambing or cut in, make certain that enough material is mixed for the entire job, and that it is clearly labeled and stocked for easy access when the vehicle enters the paint shop.
- Be certain that every job is checked for color match prior to the vehicle entering the spray booth. Each mixing and matching process should include spraying out a test panel.
- Conduct any buffing necessary to your own paint work. This is intended to make each painter responsible for the efforts involved in the preparation and cleaning of jobs prior to painting. This also includes the work performed by others involved in the preparation, like apprentices and helpers.
- Ensure that all spray operations are complete, all masking is removed, and all prior paint-related disassembly has been reassembled prior to returning the vehicle to the metal shop or detail shop for final assembly and get-ready.
- You should remain conscious of, and make every effort to achieve the objectives outlined on the delivery list of cars scheduled. Sometimes this requires working overtime to meet the objectives.
- Upon completion of a job or nearing completion of a job, advise the production manager and request a new assignment.
- Maintain a good work attitude and cooperate with managers and fellow employees in a positive spirit of teamwork.
Qualifications
- Ability to multitask, detail-oriented and consistently organized
- Works well with others, is respectful and has strong communication skills
- Ability to adapt to a highly paced and ever-changing environment
- Sound decision making skills and problem-solving abilities
- Constant awareness for safety and surrounding environment
- Valid Driver’s License
- Skills and Training to be provided:
- Simplicity Repair Process
- Simplicity Repair Planning Systems
- OEM certification courses and equivalency training
- I-Car Training
Job Types: Full-time, Permanent
Salary: $80,000.00-$110,000.00 per year
Benefits:
- Extended health care
Schedule:
- 8 hour shift
Experience:
- auto body repair: 1 year (required)
- Automotive Body Repair & Refinishing Occupations: 1 year (required)
License/Certification:
- Red Seal license (required)
Work Location: One location
Toronto, Ontario
Motor vehicle body repairer apprentice
2 vacancies
Company: 1717755 Ontario Inc. o/a Simplicity Car Care East York
Business Information: Our full-service car care centres are open 5 days a week to serve you better. Our team of technicians provides service to all makes and models with speed and care, getting you back to what matters most.
Business Address: 318 Greenwood Ave., Toronto, ON, M4L 2R8
Work Location: Same as above
Type of Employment: Full time - Permanent
Anticipated Start Date: As soon as possible
Job Duties:
- Review damage report and estimates of repair cost and plan work to be performed Clean and maintain work space
- Replace front end components, body components, doors and frame and underbody components
- File, grind and sand body surfaces to be repaired
- Hammer out dents, buckles and defects using blocks and hammers
- Remove damaged fenders, panels and grills and bolt or weld replacement parts into place Repair or replace interior components
- Operate soldering equipment or use plastic filler to fill holes, dents and seams
- Follow and complete the Quality Control documents provided to the team by the manager Pre-fit parts on vehicles before completing the repairs
- Ensure that body and frame repairs are completed to the OE specifications itemized in the OE procedures.
- Ensure that all tools are being used safely
Requirements:
- Education: Completion of secondary school is required
- Experience: A minimum of 2 to 3 years of experience is required. If the candidate does not have 2-3 years of experience, then an apprenticeship program in the field of minimum 2- years is required.
- Welding MIG experience is an asset
- Driver’s license class G is an asset
- Work conditions and Physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Standing for extended periods, Bending, crouching, kneeling, Handling heavy loads
- Personal suitability: Excellent oral communication, Accurate, Dependability, Team player, Reliability, Organized, Client focus, Efficient interpersonal skills.
- Work site environment: Dusty, Noisy, Odours
- Weight Handling: Up to 45 kg (100 lbs)
- Language: English is required
- Salary: $29.00 hourly, 42.5 hours per week
- Benefits: Dental plan, Vision care and Disability benefits, Health care plan.
Important Information: Work schedule is 5 days per week. Shift is usually from Monday to Friday from 8:00 am to 5 :00 pm. However, flexibility on schedule is required. Overtime and work on weekends may be required depending on the business needs.
Apply by email to: hr@on.simplicitycarcare.ca
Quebec, Quebec
Regional Performance Manager (RPM), Quebec & Atlantic
Bilingual French & English is a must
To Apply Contact kchung@simplicitycarcare.ca
Position Title: Regional Performance Manager (RPM)
Department: Operations
Location: Corporate, Quebec / Atlantic
Reports To: Vice President, Operations
Direct Reports: Yes
Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 84 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We are passionate about creating a better quality-of-life for our franchise partners, and we are equally passionate about providing a best-in-class experience for our customers.
The Regional Performance Manager (RPM), reporting to the Vice President, Operational Excellence & Technology, is a critical part of Simplicity Car Care’s success. They represent Simplicity’s brand and values, support the franchisees and shop performance, deliver on the annual Operations business plan and goals, strengthen insurance partnerships via Performance-Based Agreements (PBA), and ultimately drive our Net Promoter Score (NPS).
The successful candidate will be responsible for the Quebec and Atlantic regions. The successful candidate must be situated within Quebec or the Atlantic regions with the expectation of working-from-home as well as travelling to and from shops. Compensation includes a base salary as well as a performance-based bonus. Allowance will be provided and expenses will be reimbursed to cover travel.
Responsibilities include:
- Overseeing and mentor Field Conversion Managers (FCMs) as it relates to onboarding new shops and maintaining operational excellence
- Training and certifying shops around Simplicity standards, best-practices, and insurer Performance-Based Agreements (PBAs)
- Driving further performance, efficiency, and continuous improvement within shops through Gross Profit Improvement (GPI), performance improvement plans, training, and corporate programs
- Strengthen relationships with our franchisees by regularly engaging and advising them on Simplicity goals, their business plans, and opportunities to advance shop performance
- Auditing and ensuring shops are compliant to the Franchise Evaluation Report (FER), health & safety, preferred vendor adoption, and regulatory requirements e.g. provincial labor and environmental legislation
- Manage supply chain and vendor partners on behalf of Simplicity Car Care, inclusive of Estimatic firms, Paint Manufacturers and Distributors, Parts Vendors (OE/APU), and rental car partners
- Assisting Simplicity and shops with recruiting, identifying, and develop talent
- Managing and de-escalating insurance, client, and franchisee complaints
- Additional duties as required in ensuring Simplicity’s and shops’ operations
Qualifications:
- Auto collision industry experience at both a field and corporate/headquarters level
- Relevant training in collision repair, business, or operations e.g. I-Car, James Maxwell leadership series, BComm or diplomma, Lean Six Sigma Green Belt
- 5 to 7 years of progressively more responsible management experience
- Prior experience as a collision center general manager or shop owner—overseeing and developing techs painters, or other staff is an asset
- Working knowledge of Summit or BodyShop Connect, Mitchell Repair Center, Autadex, Progi is an asset
- Experience onboarding new shops, process, and/or tools. Project management certification is an asset
- Ability to travel
- Fluent in spoken and written French (bilingual)
Titre du poste: Regional Performance Manager (RPM)
Département: Operations
Location: Corporate
Rapports à: Vice President, Operations
Subordonnés directs: Oui
Simplicity Car Care est l'un des réseaux de franchises automobiles à la croissance la plus rapide au Canada avec 84 centres de collision à travers le pays. Notre vision est de rendre l'entretien automobile simple et abordable pour chaque propriétaire de véhicule dans le monde. Simplicity Car Care s'efforce d'avoir un impact positif et profond au sein de l'industrie de la collision automobile. Nous sommes passionnés par la création d'une meilleure qualité de vie pour nos partenaires franchisés, et nous sommes également passionnés par l'offre d'une expérience de premier ordre à nos clients.
Le directeur régional de la performance (RPM), qui relève du Vice-Président, Excellence Opérationnelle et Technologie, est un élément essentiel du succès de Simplicity Car Care. Ils représentent la marque et les valeurs de Simplicity, soutiennent les franchisés et les performances des magasins, réalisent le plan d'affaires et les objectifs annuels des opérations, renforcent les partenariats d'assurance via des accords basés sur la performance (PBA) et, en fin de compte, stimulent notre Net Promoter Score (NPS).
Le candidat retenu sera responsable des régions du Québec et de l'Atlantique. Le candidat retenu doit être situé au Québec ou dans les régions de l'Atlantique et s'attendre à travailler à domicile ainsi qu'à se déplacer vers et depuis les magasins. La rémunération comprend un salaire de base ainsi qu'une prime basée sur la performance. Une indemnité sera fournie et les dépenses seront financées pour couvrir les frais de déplacement.
Les responsabilités comprennent:
- Superviser et encadrer les gestionnaires de conversion sur le terrain (FCM) en ce qui concerne l'intégration de nouveaux magasins et le maintien de l'excellence opérationnelle
- Former et certifier les ateliers autour des normes Simplicity, des meilleures pratiques et des accords basés sur la performance (PBA) des assureurs
- Stimuler la performance, l'efficacité et l'amélioration continue dans les magasins grâce à l'amélioration de la marge brute (GPI), aux plans d'amélioration de la performance, à la formation et aux programmes d'entreprise
- Renforcer les relations avec nos franchisés en les engageant et en les conseillant régulièrement sur les objectifs de Simplicity, leurs plans d'affaires et les opportunités d'améliorer les performances de la boutique
- Auditer et s'assurer que les magasins sont conformes au rapport d'évaluation de la franchise (FER), à la santé et à la sécurité, à l'adoption du fournisseur préféré et aux exigences réglementaires, par ex. législation provinciale du travail et de l'environnement
- Gérer la chaîne d'approvisionnement et les partenaires fournisseurs au nom de Simplicity Car Care, y compris les entreprises Estimatic, les fabricants et distributeurs de peinture, les fournisseurs de pièces (OE/APU) et les partenaires de location de voitures
- Assister Simplicity et les magasins dans le recrutement, l'identification et le développement des talents
- Gérer et désamorcer les plaintes des assurances, des clients et des franchisés
- Tâches supplémentaires requises pour assurer les opérations de Simplicity et des magasins
Qualifications:
- Expérience dans l'industrie des collisions automobiles sur le terrain et au niveau de l'entreprise/du siège social
- Formation pertinente en réparation de collision, en affaires ou en opérations, p. I-Car, James Maxwell leadership series, BComm ou diplôme, Lean Six Sigma Green Belt
- 5 à 7 ans d'expérience en gestion de plus en plus responsable
- Expérience antérieure en tant que directeur général d'un centre de collision ou propriétaire d'atelier - la supervision et le développement de techniciens peintres ou d'autres membres du personnel sont un atout
- Connaissance pratique de Summit ou BodyShop Connect, Mitchell Repair Center, Autadex, Progi est un atout
- Expérience d'intégration de nouveaux ateliers, processus et/ou outils. La certification en gestion de projet est un atout
- Capacité à voyager
- Maîtrise du français parlé et écrit (bilingue)
Quebec, Quebec
Directeur du Développement Des Affaires (Québec) / Business Development
Work From Home / Travel
Quebec Territory
To Apply Contact gwing@simplicitycarcare.ca
Qualifications
- Business Development Occupations: 5 years (Obligatoire)
- Français et anglais / French & English (Obligatoire)
- Collision Repair Industry: 5 years (Souhaité)
Benefits
- Automobile allowance
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home
Full Job Description
Titre du poste : Directeur du développement des affaires (Québec)
Résumé des fonctions
Le bilinguisme est indispensable en français et en anglais
Bilingual is a must in French and English
Le/la directeur(e) du développement des affaires pour le Québec est une personne ingénieuse, orientée vers les solutions, capable de développer de nouvelles opportunités et qui a fait ses preuves dans l’industrie automobile. Le/la directeur(e) du développement des affaires pour le Québec excellera dans l’établissement de relations et aura de solides compétences en matière de négociations. Il s’agit d’un travail sur le terrain dont le rôle principal consiste à collaborer avec tous les partenaires d’affaire de l’entreprise afin de recruter de nouveaux partenaires franchisés stratégiques Simplicity.
Ce poste revêt une importance déterminante dans le développement, la croissance et la conversion d’ateliers de réparation de carrosserie existants à la marque Simplicity au Québec.
Principales fonctions et responsabilités
- Élaborer et appliquer des plans stratégiques pour atteindre les objectifs de croissance en matière de conversion de franchisés.
- Établir des relations de confiances bénéfiques pour les deux parties avec les propriétaires d’ateliers de carrosserie.
- Rester en phase avec l’industrie de la carrosserie afin d’identifier les occasions favorables et de promouvoir la marque Simplicity.
- Demeurer au fait des tendances de l’industrie de la carrosserie et de l’évolution de la concurrence.
- Fournir à l’équipe de direction de la rétroaction / des suivis sur la performance de conversion des franchisés afin d’accroître les résultats.
- Coordonner les programmes, les activités et la communication entre Simplicity Soins d’auto et les propriétaires d’ateliers de carrosserie.
- Familiariser les propriétaires d’ateliers de carrosserie avec les politiques, procédures et plans financiers de Simplicity.
- Effectuer des bilans mensuels et annuels des conversions et des réussites.
- Émettre des propositions d’activités de développement novatrices et perfectionnées.
- Fournir régulièrement des rétroactions à l’équipe de direction, y compris sur la collecte de renseignements et les programmes de nos principaux concurrents. Soumettre ces données sur une base régulière afin d’assurer la position concurrentielle de Simplicity.
Formation et expérience requises
- Connaissances approfondies des techniques de vente et de présentation.
- Expérience dans le développement d’un entonnoir (pipeline) et de la conclusion des ventes (closing).
- Connaissance de l’industrie des services automobiles et des offres de la concurrence.
- Capacité exceptionnelle à établir des relations avec la clientèle et les fournisseurs.
- Très bonne compréhension de la « vente fondée sur la valeur ».
- Maîtrise de Microsoft Office.
- Une connaissance pratique du système de gestion Summit constitue un atout.
- La certification Platine d’I-CAR constitue un atout.
Position Title: Business Development Manager
Payband: Salary + Bonus Structure + Benefits
Position Summary
The Business Development Manager is a solutions oriented and resourceful person capable of developing new opportunities and has proven success in automotive applications. The Business Development Manager will be excellent at building relationships and have strong negotiating skills. This is a field-based role with the main responsibility to collaborate with all of the company’s business partners to acquire new Simplicity Strategic Franchise partners. The position is a key driver in developing, growing, and converting existing collision repair shops to the Simplicity brand throughout Eastern Canada.
Key Duties and Responsibilities
- Develop and execute strategic plans to reach growth objectives for franchisee conversions
- Build trusting and mutually beneficial relationships with collision shop owners
- Stay current with the collision market in order to identify opportunities and promote the Simplicity brand
- Stay cognizant of collision repair industry trends and competitive developments
- Provide feedback/updates to the Leadership Team on franchisee conversion performance to enhance conversion success
- Coordinate programs, activities and communication between Simplicity Car Care and collision shop owners
- Familiarize collision repair shop owners with Simplicity policies, procedures, and finance plans
- Conduct monthly and annual business reviews of conversion pipeline and successes
- Develop recommendations for new or enhanced business development activities
- Provide constant feedback to the Leadership Team, including collection of information and programs from key competitors. Data to be submitted on an on-going basis to ensure Simplicity’s competitive position
Required Education and Experience
- Advanced professional sales and presentation skills
- Previous responsibility for developing a sales pipeline and the closing of business
- Knowledge of automotive services industry and competitors’ offerings
- Exceptional proficiency at developing relationships with customers and vendors
- Very strong understanding of “Value-based Selling”
- Proficient with Microsoft Office
- Working knowledge of Summit Management System is an asset
- I CAR Platinum certification is an asset
Job Types: Full-time, Permanent
Salary: $65,000.00-$80,000.00 per year
Benefits:
- Automobile allowance
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Experience:
- Business Development Occupations: 5 years (required)
- Collision Repair Industry: 5 years (preferred)
Language:
- Français et anglais / French & English (required)
Willingness to travel:
- 50% (preferred)
REMOTE
Director, Franchise Services (Automotive Collision Repair)
The Director of Franchise Services, reporting to the Vice President, Operational Excellence & Technology, is a critical part of Simplicity Car Care’s success.
Position Title: Director, Franchise Services (Automotive Collision Repair)
Department: Operations
Location: Corporate
Reports To: Vice President, Operational Excellence & Technology
Direct Reports: Yes
To Apply Contact hr@on.simplicitycarcare.ca
Who we are: Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 90 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We are passionate about creating a better quality-of-life for our franchise partners, and we are equally passionate about providing a best-in-class experience for our customers.
The Role: The Director of Franchise Services, reporting to the Vice President, Operational Excellence & Technology, is a critical part of Simplicity Car Care’s success. They will represent Simplicity’s brand and values, deliver & grow the services to our Simplicity Car Care shops & partner locations, enhance the quality of our services by partnering with the network/insurers/vendors, and ultimately drive the internal/corporate Net Promoter Score (NPS) of network.
The successful candidate will be responsible for the Central Appraisal, Scheduling-Dispatching, and Service Desk services—overseeing a team of ten individuals. The successful candidate must be entrepreneurial with experience overseeing and delivering services around collision appraisal, logistics, and customer service. The successful candidate will work remotely from their home office.
Responsibilities include:
- Lead the growth, streamlining, and scaling of Platform Services—adapting to changing needs of the organization
- Successfully navigate relationships as well as work with key stakeholders and partners in the Simplicity network, insurance partners, vendors, and suppliers
- Leverage business acumen, operational mindset, and analytical skills to identify areas of opportunity while accounting for risk and balanced priorities of stakeholders
- Provide reporting and advise to Simplicity leadership on performance and quality of services
- Work closely with Business Development, Sales, and Operations to recruit and onboard new clients
- Lead the continuous improvement in Platform Services that includes streamlining of processes and adoption of new technology—resulting in greater productivity, SLAs, and lower errors
- Inform the budget and manage the P&L associated with Platform Services
- Provide leadership, mentorship and direction to members of Platform Services
- Drive volume and accuracy of estimates and reviews in Central Appraisal
- Ensure capacity and timely load levels within Scheduling & Dispatching
- Develop standards and ticketing/tracking system within Service Desk
Qualifications:
- Auto collision industry experience at corporate and insurers level
- Relevant training in collision repair, business, or operations e.g. I-Car, BComm or diplomma, Lean Six Sigma Green Belt
- 5 to 7 years of progressively more responsible management experience—leading a multidisciplinary team
- 2 to 3 years of appraisal, image desk, and/or auto insurance experience
- Experience managing the budgets & financial performance
- Working knowledge of Summit or BodyShop Connect, Mitchell Repair Center, Autadex, Progi is an asset
- Experience leading a service desk, call center, or other customer service functions is an asset
- Project management certification is an asset
- Fluent in spoken and written French (bilingual) is an asset
- Ability to travel – approx.10% (as needed to meet with the team, attend conferences, meet with B2B partners).
Diversity, Equity & Inclusion: Simplicity Car Care is committed to Diversity, Equity and Inclusion and focus our efforts in ensuring our clients do the same. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the 2SLGBTQIA+ community and others.