Collision Repair Near You in Hamilton — Grays Rd & Milburn Rd
Address
361 Grays Rd, Hamilton,
Ontario, L8E 2Z1
Main Intersection:
Grays Rd/Milburn Rd
Hamilton Hours
Monday-Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Contact Us
Auto Body Shop & Collision Repair in Hamilton, ON
When the unexpected happens on the road, Simplicity Car Care Hamilton is here to restore your vehicle and your peace of mind. As a leader in professional auto body repair, our facility is equipped with cutting-edge technology to handle everything from minor cosmetic touch-ups to complex structural restorations.
Direct Billing Emergency Auto Body & Collision Repair
We understand that a damaged vehicle is a major disruption to your life. That’s why we offer a comprehensive suite of specialized services designed to get you back behind the wheel faster.
Collision Repair Services at Our Hamilton Location
OEM Collision Repair in Hamilton
From structural frame alignment to precision paint matching, our collision repair process restores your vehicle to its pre-accident factory specifications. We utilize advanced measuring systems and OEM-certified parts to ensure your car’s safety and performance are never compromised.
Advanced Vehicle Diagnostics & ADAS Calibration in Hamilton
Modern safety depends on more than just metal; it depends on sensors. Our expert vehicle diagnostics include full ADAS (Advanced Driver Assistance Systems) calibration to ensure your lane-assist, emergency braking, and blind-spot monitoring functions are recalibrated perfectly after a repair.
Integrated Towing & Rental Car Services in Hamilton
We take the logistical headache out of an accident. Our 24/7 towing assistance brings your vehicle directly to our secure Hamilton facility, and our seamless rental car service coordination ensures you stay mobile while our technicians work on your restoration.
Precision Car Dent Repair in Hamilton
From small door dings to large panel creases, we restore your car’s sleek silhouette using industry-leading techniques.
Paintless Dent Repair (PDR) in Hamilton
For eligible damage, our paintless dent repair experts can remove dents without disturbing your factory paint, saving you time and maintaining your vehicle’s original finish.
Certified Windshield Repair in Hamilton
Don’t let a small chip become a spiderweb. Our windshield repair services ensure structural integrity and crystal-clear visibility.
Comprehensive Storm & Hail Damage Car Repair in Hamilton
When Ontario weather hits hard, our specialized hail damage car repair team is ready. We use high-precision tools to massage out hundreds of tiny impacts caused by severe storms, ensuring your hood, roof, and trunk look showroom-ready without the need for a full repaint.
Priority Fleet Services in Hamilton
We understand that for local businesses, “wheels down” means “revenue down.” Our fleet services program offers Hamilton businesses priority scheduling, standardized pricing, and streamlined claims management to minimize downtime and keep your commercial vehicles—from delivery vans to executive sedans—safely on the road.
24/7 Emergency Collision Repair in Hamilton
Accidents don’t follow a schedule. We provide reliable emergency collision repair support to guide you through the towing, insurance, and estimate process during high-stress moments.
About Our Hamilton Collision Repair Location at Grays & Milburn
General Manager: Morris Lawson
Our location owners are dedicated to ensuring a wholly positive auto service experience for each and every Simplicity customer. They take great pride in the quality and promptness of their car care and collision repair services.
Work With Your Insurance Directly — We Handle the Claim
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Frequently Asked Questions About Collision Repair Near You
Hamilton Insurance & Rights
Does Simplicity Car Care Hamilton do direct insurance billing?
Yes. We handle your insurance claim directly so you don’t have to act as a go-between. Once you bring your vehicle in, we communicate with your insurer, coordinate approvals, and submit all documentation on your behalf. You simply pay your deductible — we manage the rest. We are recognized by all major Ontario insurance providers.
Will my insurance rates go up if I make a collision repair claim?
This depends on your policy and fault determination. In Ontario, a not-at-fault accident generally does not increase your premiums, but this varies by insurer and your specific policy terms. We recommend speaking directly with your insurance broker before filing a claim for minor damage. For major collision damage, making a claim is almost always in your financial interest regardless of fault. We can help you understand what your repair estimate includes before you decide.
What does "OEM parts" mean, and will my insurance cover them?
OEM stands for Original Equipment Manufacturer — parts made by your vehicle’s manufacturer to factory specification. Insurance policies in Ontario typically allow insurers to use “like kind and quality” parts, which can mean used or aftermarket alternatives. However, you can request OEM parts, particularly if your vehicle is newer or under manufacturer warranty. We will document your request and advocate with your insurer on your behalf. Vehicles under one year old are generally entitled to OEM parts as standard.
What if my insurance estimate is lower than the actual repair cost?
This is called a “supplement” and it happens regularly — especially when hidden damage is found during disassembly. We submit supplement requests directly to your insurer with photos and documentation explaining the additional work required. Insurers are legally obligated to cover all necessary repairs to restore your vehicle to its pre-accident condition. You will never be asked to pay out of pocket for costs that are legitimately covered under your policy.
Hamilton Services & Capabilities
What is ADAS calibration and do I need it after a collision?
ADAS stands for Advanced Driver Assistance Systems — the cameras, radar sensors, and lane-keeping systems built into most vehicles made since 2018. After any collision involving the front bumper, hood, windshield, or body panels near sensors, these systems must be recalibrated to manufacturer specification. Without recalibration, your automatic emergency braking, lane departure warnings, and adaptive cruise control may give false readings or fail entirely — creating a safety risk. We perform ADAS calibration as a standard part of every relevant repair and include it in your insurance estimate.
Can you repair my electric or hybrid vehicle after a collision?
Yes. We repair all makes and models including battery electric vehicles (BEVs) and plug-in hybrids. EV collision repair involves additional considerations — high-voltage system safety protocols, battery assessment for thermal damage, and a higher number of ADAS calibrations per repair compared to conventional vehicles. If you drive a Tesla, Hyundai Ioniq, Kia EV, Ford F-150 Lightning, or any other EV, please mention this when you call so we can confirm the appropriate equipment and certifications for your specific vehicle.
Do you offer paintless dent repair? (PDR)
Yes. Paintless dent repair is available at our Hamilton location and is often the fastest, most cost-effective solution for minor dents — no sanding, no filler, no repainting. PDR works best on dents where the paint surface is undamaged, such as parking lot door dings, minor hail damage, and small panel dents. Bring your vehicle in for a free assessment and we’ll confirm whether PDR is suitable for your specific damage or whether traditional repair is needed.
Can you fix hail damage on my car?
Yes. Hail damage is one of our most common services, especially following Golden Horseshoe storm seasons. Most hail damage can be repaired using paintless dent repair (PDR), which restores your vehicle without repainting — preserving the factory finish and protecting resale value. For more severe hail damage where the paint surface is cracked or broken, we also offer traditional panel repair and repainting. Hail damage is typically covered under comprehensive insurance — we can confirm this with your insurer before any work begins.
Do you repair windshields and auto glass?
Yes. We offer windshield repair, full windshield replacement, side window repair, and rear window replacement for all vehicle makes and models. Glass work is often covered under your comprehensive insurance policy with no deductible depending on your coverage. Windshield replacement on modern vehicles also requires ADAS recalibration if a forward-facing camera is mounted to the glass — we include this as part of the replacement service.
Do you offer frame straightening for major collision damage?
Yes. Frame and unibody structural repair requires specialized equipment and certified technicians — our Hamilton facility is equipped for full structural realignment. Frame damage left uncorrected affects your vehicle’s handling, safety systems, and long-term structural integrity. We use computerized measuring systems to restore your vehicle to manufacturer specifications and document all measurements for your insurance file. Every structural repair is covered under our national lifetime warranty.
Hamilton After an Accident – What to Do
What should I do immediately after a collision in Hamilton?
Stay calm and follow these steps:
1. Check for injuries — call 911 if anyone is hurt.
2. Move to safety — if the vehicle is driveable and it’s safe to do so, move it out of traffic.
3. Call police — in Ontario, you must report any collision causing injury or damage over $2,000 to police. For minor damage, you can self-report at a Collision Reporting Centre.
4. Exchange information — name, address, insurance provider, and policy number from all parties involved.
5. Document the scene — photograph all vehicles, damage, and the surrounding area.
6. Notify your insurer — report the claim as soon as possible.
7. Call us — contact Simplicity Car Care Hamilton at 905-560-9744. You have the right to choose us as your repair shop regardless of who your insurer recommends.
My car isn't drivable after an accident - what to do?
If your vehicle cannot be safely driven, do not attempt to drive it — structural or suspension damage that isn’t visible can cause loss of control. Call our towing line at 1-800-871-7612 and we will arrange transport directly to our Hamilton facility. While you wait, notify your insurance company of the accident and tell them you’ve chosen Simplicity Car Care Hamilton as your repair shop. Your insurer is legally required to honour your shop choice.
How quickly can I bring my car in after an accident?
As soon as it is safe to do so — the sooner the better. Prompt repair prevents secondary damage: exposed metal rusts, compromised seals let in water, and damaged structural components can worsen under normal driving stress. You do not need to wait for your insurance company’s approval before bringing your vehicle in for an estimate. Walk in Monday to Friday, 8am–5pm, or call 905-560-9744 to let us know you’re coming. We’ll get the process started immediately.
Hamilton Repair Process & Timelines
How long does collision repair take in Hamilton?
Repair timelines depend on the severity of damage and parts availability:
Minor repairs (scratches, small dents, bumper scuffs): 2–3 business days
Moderate collision damage (panel replacement, paint work): 5–10 business days
Major structural or frame damage: 2–4 weeks
We provide real-time updates by email throughout your repair so you always know exactly where things stand. Parts availability — especially for certain EV and import models — can affect timelines, and we will notify you immediately if anything changes.
What happens step by step after I bring my car in?
Here’s exactly what to expect:
1. Free estimate — we inspect your vehicle and document all damage, typically within the same visit.
2. Insurance approval — we submit the estimate to your insurer and obtain authorization before any work begins.
3. Parts ordering — once approved, we order all required parts. OEM or approved alternatives are sourced from trusted suppliers.
4. Repair & paint — certified technicians complete structural, body, and paint work. ADAS sensors are recalibrated if required.
5. Quality inspection — every repair is inspected before delivery.
6. Vehicle return — we walk you through the completed repairs and answer any questions before you drive away.
Do I need an appointment for a free estimate?
No appointment is necessary for a damage estimate. Walk-ins are welcome Monday to Friday, 8am–5pm. You can also book a specific time online or by calling 905-560-9744 if you prefer a scheduled slot. Estimates are free and typically completed during your visit so you leave with written documentation of all damage and projected costs.
Will you keep me updated while my car is being repaired?
Yes. We send automatic email updates at every key stage of your repair — when parts arrive, when body work begins, when paint is applied, and when your vehicle is ready for pickup. You can also call us at any time at 905-560-9744 to speak with our team directly. We believe transparency throughout the process is non-negotiable.
Is my repair covered by warranty?
Yes. All repairs completed at Simplicity Car Care Hamilton are backed by a national lifetime warranty for as long as you own the vehicle. This covers workmanship on body repairs, paint matching, and structural work. If you experience any issue related to our repair after you’ve driven away, bring the vehicle back and we will address it at no charge.
How much does collision repair cost in Hamilton?
Costs vary significantly by damage type. As a general guide for the Hamilton area:
Paint scratch repair: $150–$500
Bumper repair: $400–$1,200
Door dent or panel repair: $300–$900
Full panel replacement: $600–$1,800
Frame or structural damage: $1,200–$5,000+
If you’re going through insurance, your out-of-pocket cost is typically just your deductible. All estimates at Simplicity Hamilton are free — bring your vehicle in and we’ll give you an accurate written quote with no obligation.
Hamilton Location & Logistics
Where is Simplicity Car Care Hamilton Located?
We are located at 361 Grays Rd, Hamilton, Ontario, L8E 2Z1 — at the intersection of Grays Road and Milburn Road in Stoney Creek, just off the QEW. We are easily accessible from Centennial Parkway, Barton Street East, and the Red Hill Valley Parkway. Street parking and a customer drop-off area are available on site. Phone: 905-560-9744. Hours: Monday to Friday, 8am–5pm.
What are your hours? Are you open on weekends?
Our Hamilton location is open Monday to Friday, 8am–5pm. We are closed Saturdays and Sundays. If you’ve had an accident over the weekend, you can leave a message at 905-560-9744 or email hamilton@simplicitycarcare.ca and our team will follow up first thing Monday morning. For after-hours towing, call our national line at 1-800-871-7612.
Can I get a rental car while my vehicle is being repaired?
Yes. We coordinate rental vehicle arrangements on your behalf, typically through Enterprise Rent-A-Car. If your insurance policy includes rental coverage, we will confirm your entitlement with your insurer and arrange the vehicle. If you do not have rental coverage, we can still assist you in arranging a rental at your own cost. Let us know at the time of your estimate and we will include rental coordination as part of your repair experience.
Do you offer towing to your Hamilton shop?
Yes. Towing assistance is available through our national support line at 1-800-871-7612. If your vehicle is not driveable after an accident, we can arrange towing directly to our Hamilton facility at 361 Grays Rd. In many cases, towing costs are covered under your insurance policy’s comprehensive or collision coverage — we will confirm this with your insurer when coordinating the claim.
Which neighbourhoods near Hamilton do you serve?
Our Hamilton location at Grays and Milburn serves customers across a wide area including Stoney Creek, Battlefield, Riverdale, Nashdale, Parkview, Red Hill, Rosedale, Bartonville, and Winona. We also regularly serve customers from downtown Hamilton, Hamilton Mountain, Grimsby, Binbrook, and the broader greater Hamilton area. If you’re within a reasonable driving distance of L8E 2Z1, we’re your closest Simplicity location.
How far is your Hamilton shop from downtown, the Mountain, and Grimsby?
We are one of the easiest body shops to reach in the city. Our shop at Grays Road and Milburn Road in Stoney Creek sits just off the QEW, roughly 10–15 minutes from downtown Hamilton via Burlington Street or Barton Street East, 10–15 minutes from Hamilton Mountain via the Red Hill Valley Parkway and the Linc, and 10–15 minutes from Grimsby and Winona along the QEW. A large share of our work comes from collisions on the QEW, Red Hill, and Centennial Parkway commuter corridors. If your vehicle is not driveable from anywhere in the greater Hamilton area, call our towing line at 1-800-871-7612 and we will bring it to us.
Collision Repair Photos in Hamilton
Why Hamilton Drivers Choose Us for Collision Repair
Rated 4.9 Stars by 100+ Hamilton Drivers
Thank you for such a great experience.
Thank you Morris and Debbie and your team.
Super friendly staff
in less then a week my truck was looking better then before it went to simplicity. My truck was a disaster inside from all the dog hair Morris Had it all cleaned out inside as well? AMAZING. GREAT WORK EVERYONE. Thank you
Found hidden issues after the job had started(not uncommon -and probably expected with a 15yr old vehicle) and worked with me on a new quote
Very fair on the additional work-still completed on time!
Would readily recommend this shop.
Thanks to Mo and his staff!
My car door had developed some rust, likely from a poor cover up job from the previous owner, and Morris and Deb's team repaired the rust and redid paint job to the extent the end result looked as good as new (better than the state I had the car when I had bought it).
I no longer live close to Hamilton, but I will certainly be making the commute to getting repairs done for my car in the future with Simplicity Car Care Hamilton.
This was my first time getting metal body work done on any vehicle, and a very daunting prospect. The business owner sat down with me and explained how to determine whether I should go through my insurance to cover the cost.
The cost of the repairs was extremely reasonable; far and away the best price I found after shopping around. The estimate I received is the exact price I paid.
When I dropped the car off, I was prepared to navigate the bus system home, but the team offered me a ride across town at no extra charge - it was such a kind thing to do. And the finished product? My beloved car is looking better than ever! The team even fully vacuumed and cleaned the interior, and returned to me a car that sparkles inside and out!
Thank you again, Simplicity team, for making a stressful prospect into a smooth, cost-effective experience with amazing results!
The price charged each time was really good and Morris took the time to explain in detail what would be done in each fix. Also, my car came back to me cleaned inside and as well as out. A nice bonus. I highly recommend Simplicity as a “go to” auto body repair service.
And specifically Debbie for her genuine care and top-tier customer service, my car repair was complete, lifetime warranty and no issue or visible marks noticed, not to mentioned they wash your car spot clean at the end of the work (mechanical detail and repair i would call it 😀)
Keep up the great work
Thanks again Debbie
The quality of their work was outstanding—my car looks and runs like it’s brand new! They also completed the repairs in time,
which I really appreciated. Simply Car Care went above and beyond to deliver excellent service. I highly recommend them to anyone in need of reliable and top-notch car repairs.
A month has past and all is well.
Car repairs were completed promptly.
Quality job tops a previous of 5 ish years ago done elsewhere. Bonus... car was washed - exterior = "a given" but... the interior - floor mats looked as good as new. What a nice surprise. The little extra goes a long way. Much appreciated.
I highly recommend this business.
Kudos Sir Morris and family, and all staff.
Best. Kind regards.
Highly recommend.
Why? I had booked an appointment through my insurance to your location as they had your hours as open on Saturday and also according to google maps you are open until 12noon.
But guess what. Your BIG sign on the door says you are clossed on Saturdays.(picture attached)
As far as I know, It takes about a minute to upate hours on google.
This has caused problems to me and may have to many others.
Please make the change to everywhere and serve better.
Hoping to have the change made promptly.
Thank you again Morris:)
What wonderful workers
Thank you Simplicity Car Care!
I recently had the pleasure of experiencing top-notch service at KMC Auto Collision, located at 361 Grays Road in Hamilton, and I couldn't be more delighted to share my positive experience.
From the outset, the online appointment system was a breeze to use. I was able to schedule my preferred date and time with just a couple of days' notice, making the entire process incredibly convenient. The efficiency of their online platform set the tone for what turned out to be an exceptional customer service experience.
Upon visiting the auto body shop in November to address damage to the rear bumper of my car, I had the pleasure of interacting with Morris Lawson, a true professional in every sense. Morris was not only honest and transparent but also exhibited a level of politeness and cordiality that left a lasting impression. His willingness to assist and provide valuable insights made the entire process smooth and stress-free.
What truly stood out during my visit was the flexibility and customer-centric approach of KMC Auto Collision. Morris presented two detailed estimates, one for a restoration that would make my car look as good as new and another for a more budget-friendly option that addressed the damage without being an eyesore. This thoughtful consideration and flexibility gave me the power to choose the option that best suited my preferences and budget.
The craftsmanship and attention to detail displayed by KMC Auto Collision were evident in both estimates, assuring me of their commitment to delivering high-quality results. It's this dedication to customer satisfaction that has earned my trust, and I am confident in stating that I will undoubtedly return to KMC for any future auto body repairs.
In conclusion, if you're in need of auto body repairs and are looking for a professional, customer-focused, and honest service, KMC Auto Collision is the place to go. My experience with them was nothing short of exceptional, and I wholeheartedly recommend their services.
Sincerely,
Tony
Thank you so much, Morris and team. You guys are phenomenal.
Thank you for doing an amazing job on my Jeep!
Thank You.
Follow up: after lots of work done, I got my car back and it looks brand new again! Wouldn't even know that it was damaged.
My car came out of the shop looking BETTER than it did when it went in.
The customer service was exceptional.
I really enjoyed the conversation with Debbie. She is such sweet lady.
Lastly, Joe the detailer deserves my recognition & a raise.
My car had been neglected when it comes to cleaning.
I couldn’t believe how clean it was when I got it back.
I have VERY high standards when it comes to cleaning and typically spend hours cleaning my car in every nook and cranny.
I was amazed at how thorough the cleaning job was. An added bonus to bringing your vehicle there.
I couldn’t recommend this shop more.
-Aaron Mathews
Unfortunately, we had to use their services again for my 2014 Camry, we went there as a repeat customer and again the results were great.
All this happened during the pandemic, where a lot of companies use the supply chain issues to their advantage , as an excuse to screw customers over. But not these guys.
When I called they were very professional and personable with me. They went above and beyond my expectations in helping me get my car road safe and looking better than it did before the accident!
Within a week, I had my car back, drivable, repairs fixed flawlessly, previous dents removed (courtesy of KMC), not only was everything done quick and beyond my expectations, they were extremely accommodating. They were able to find the least expensive options for me and the cost was VERY reasonable!
Feeling ecstatic with their service and customer experience was nothing less than amazing - even the inside of my car was fresh and cleaner than I left it. Would recommend to anyone! Very happy!
