Address
9000 – 60 Avenue NW, Edmonton,
Alberta, T6E 6A6
Main Intersection:
90 St NW and 91 St NW
Our Hours
Monday-Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Simplicity Car Care Edmonton South East
A team of experienced collision repair experts can be found at every Simplicity auto body shop. We guarantee that you will receive consistent and dependable car care service – no matter which location you visit.
About Our Edmonton South East Location
General Manager: Troy Kay
Our location owners are dedicated to ensuring a wholly positive car care experience for each and every Simplicity customer. They take great pride in the quality and promptness of their car care and collision repair services.
Available Services
- Paint Scratch Repair
- Glass Repair and Replacement
- Paintless Dent Repair (PDR)
- 3M Clear Guard Chip Protector
- Air Conditioning Service
- Headlight Renewal
- Wheel Repair
- Collision Damage Appraisal
- Collision Repair
- Auto Painting
Photo Gallery
Here’s What Our Customers Are Saying About
Simplicity Car Care Edmonton South East
kelly marshall
8 months ago
Took my car in to have it fixed after a hit and run in Millwoods. Spoke to a lovely lady at Simply,she gave me a quote had my car in a week later. Picked up my car 3 days later and it was beautiful
Cherry VanderHoek
8 months ago
Super friendly and helpful ladies who work in the office. My vehicle looked absolutely perfect when it was done. I would definitely recommend them.
Barry Tough
8 months ago
The service was excellent. They kept us informed and work was completed earlier than expected. Totally happy with the completed
repair. I would happily choose them again when needed.
repair. I would happily choose them again when needed.
JON CM
9 months ago
The body repair shop was extremely helpful from start to finish. Their communication was great, and they consistently provided updates, which made the whole process stress-free.
T K
10 months ago
Had some minor paint work done on my Lexus. Price was reasonable and quality of work was excellent. Stephanie at Empire was friendly, professional and knowledgeable. Would use Empire again for bodywork.
Dr. Anne OmOniyi Bello
10 months ago
I’m very satisfied with the quality of work Simplicity provided on my vehicle. I highly recommend this body shop for their professionalism and excellent customer service. The front desk staff were courteous, friendly, and made the entire process smooth and pleasant. It’s rare to find such exceptional service on the South Side—thank you, Simplicity!
Dave Pelech
11 months ago
Very good customer service and contacted me regularly with updates on my repair timeline. I am very pleased with the workmanship and professionalism displayed by Simplicity. Well done.
Retta Dad
11 months ago
Slight scrapes to the right front fender of my SUV from rubbing against a concrete parkade pillar. Considering Empire Collision/ Simplicity has a very good reputation and longevity, I took the vehicle for an estimate. Appointment was made, SUV dropped off and I picked it up 3 days later. Perfect condition. Warranty for the work for as long as I own it and the icing on the job was that it was washed and even the interior was “detailed “. I recommend the business for anyone needing a perfect fix of their vehicle.
Gordon Yarrow
11 months ago
We had a great experience with Empire from start to finish. Lisa was professional, helpful, and made us very comfortable with the repair. The finished product was excellent
Gurkaran Lail
12 months ago
They were very fast with fixing my car but as well their customer service was great and easy to get everything handled. Car got out the exact day they said with no holdups. If anything happens to you then I would choose this location
msayed 1969
1 year ago
Unfortunately..my experience with Simplicity Edmonton East was the worst.
1. They made several mistakes.
2. I was obliged to send my car to them FOUR TIMES.
3. One of their mistakes was installing a defective right front axle. It was giving a cracking sound when I turn. It took them more tha THREE MONTGS to install another axle. I was worried about my safety during that time.
4. Another mistake was installing the wrong mirror that was not Auto folding. It took the a month to install another one.
5. They called me and gave me 3 choices of tires. I have chosen the one with a price of 295$ per tire....I was surprised that they installed tires that are 493$ each...something that I never agreed to. For their mistakes.. I paid 376 $ more in betterment.
5. Till now..my back right door is not alignment with the back quarter panel.. My door was well aligned before the accident. Till now..they didn't fix their mistake
. The door is everted to the outside for MORE THAN ONE INCH.
6.I never received any apology from them..fir leaving my job FOUR TIMES fir them to fix their mistakes. Their secretary Stephanie was really indifferent and careless. She is the one who decided to install the wrong tires.
PLEASE NEVER GO TO THAT PLACE..IT IS A DISASTER
1. They made several mistakes.
2. I was obliged to send my car to them FOUR TIMES.
3. One of their mistakes was installing a defective right front axle. It was giving a cracking sound when I turn. It took them more tha THREE MONTGS to install another axle. I was worried about my safety during that time.
4. Another mistake was installing the wrong mirror that was not Auto folding. It took the a month to install another one.
5. They called me and gave me 3 choices of tires. I have chosen the one with a price of 295$ per tire....I was surprised that they installed tires that are 493$ each...something that I never agreed to. For their mistakes.. I paid 376 $ more in betterment.
5. Till now..my back right door is not alignment with the back quarter panel.. My door was well aligned before the accident. Till now..they didn't fix their mistake
. The door is everted to the outside for MORE THAN ONE INCH.
6.I never received any apology from them..fir leaving my job FOUR TIMES fir them to fix their mistakes. Their secretary Stephanie was really indifferent and careless. She is the one who decided to install the wrong tires.
PLEASE NEVER GO TO THAT PLACE..IT IS A DISASTER
maureen kennedy
1 year ago
Simplicity’s service was excellent. The staff I dealt with were efficient and knowledgeable! The time frame to get the work done was short. I would recommend Simplcity and Empire to anyone looking for repair work needed.
Alysha Timmer
1 year ago
I wish I could give zero stars, this place is atrocious. I don’t know if I’ve ever dealt with someone on the phone who has as much attitude as the woman who works here. They ordered the wrong bumper which didn’t fit so I had to wait an extra week for my vehicle. They also use aftermarket parts from China, not authentic dealership parts. The bumper they installed is not even painted the right colour and is quite noticeably different. Also I dropped it off with a quarter tank of gas and I’m not sure what they were doing but I picked it up and it was basically running on fumes.
Shaemyn Haney
1 year ago
Awesome work these people do! Very accommodating and understanding. The work they did to my car looks astounding and made it look brand new. 10/10 highly recommended them! Thank you Empire South team, you’re amazing!
Dodel Oprescu
1 year ago
The staff was friendly and amazing! The VW GTI was fixed quickly and now it looks great. If you are looking for quality automotive repair, I would highly recommend them.
kathleen martin
1 year ago
It was a pleasure dealing with the people here. I brought in my vehicle to be repaired after an accident, they were quick, very professional and very friendly. My vehicle looks great. I would highly recommend.
Tricia WallReese
1 year ago
Everyone was very friendly. I received regular updates on my car and I felt it was done quickly. More importantly, the repairs were well done!
Daryn Watson
1 year ago
Stephanie Johansen was super awesome. She helped get our car fixed like it was good as new. We can't say enough good about Simplicity and Stephanie 🙂
AMTF
1 year ago
Sunnies is very experienced specialist and he is compassionate to his client. He communicates well and guides each steps to follow. As a result, it reduces a lot of stress and the whole repair process is very satisfactory. Thank you all.
Manna
1 year ago
I had an extremely disappointing and frustrating experience with Simplicity Car Care. I left my 2023 [ford f150 lariat) for repairs, and when I picked it up a week later, I discovered that the jack rod and tools that came with my truck had been removed from their original spot and carelessly left on the backseat. Worse, my brand-new Hankook spare tire had been swapped out for a used, off-brand, used tire tire, and one of my front tires, which only had about 47,000 Km on it and was still in good condition, had also been replaced with a heavily worn used tire without my permission. To make matters even worse, they charged my insurance company for an alignment service that was never performed. This kind of dishonest, unprofessional behavior is unacceptable. I have reported them to the police for theft and fraud, and I strongly recommend others stay far away from Simplicity Car Care. Do not trust them with your vehicle.
Doug Fish
1 year ago
Simplicity did a great job my car was only in the shop for a few days and it looks like new again. I would definitely recommend!!
Two Wheels
1 year ago
I had my Van in for a minor bumper repair after getting rear ended in September 2024. They performed the repair in the required time, the paint/repair looks good and the people I dealt with were friendly and helpful. When the weather got cold I noticed that the rear window defroster was no longer working. After a fair bit of troubleshooting I determined that the wiring had been unplugged during the repair and not reattached. Fast forward to this spring and I go to hook up my trailer (part of the repair was to replace my 7 prong plug which was damaged) and none of my trailer lights are working (they worked when hooked up to my other vehicle). Again after doing some troubleshooting I realized that all of the wires attached to the new seven prong plug don't match any of the colouring/numbering on the wiring guide.
Fraser Noble
1 year ago
They got my vehicle on December 2nd 2024.
I asked multiple times about the progress and was lied to about parts.
The rental ran out before they could complete the repairs.
However my insurance paid them so I was no longer an issue.
Once I got my sole vehicle back, it started showing error codes that never happened before this shop had my vehicle for 3 months.
I was not privy to what this place did but they ordered a new headlight only to begin to assemble the car to realize what their shipping and receiving department never checked the serial number of the part when it arrived.
I had my car serviced at Genesis dealership a few weeks before the accident and I had never had any error code from the time I purchased the car a few years ago.
I remember them mentioning that they were waiting on clips and some other parts.
My insurance company paid them back in February I assume since they never contacted me for months, only God knows how long they had the parts and if I hadn't recently purchased new tires in May 2025 I would still be waiting.
I got that shop to run their $4K OBD2 on my car I found out that there were a sheet of errors that they cleared.
They also printed out before and after as there are still errors.
I called the auto shop that was still waiting for a part now in May 2025 about these errors and they told me that they actually had the parts to finish my car.
I brought up the issue with the errors that I now have a short circuit since it was in their shop for 3 months.
They also didn't even install my front camera properly and it needs to be more forward.
Neither the original insurance agent or this place which if you go through their reviews they have gone downhill since Simplicity took over.
The manager kept telling me over the past 6 months how he's doing me a favour.
His final statement was that my Genesis G80 is a Sh@t car so took zero responsibility for the lack of contacting me for months when they had the parts and not to call them and they would call me once they got the part.
If this is resolved I will take down this review but they do not want to take responsibility for whatever their mechanics did while they had my vehicle for 3 months.
The insurance agent in charge of this claim is not responding either.
It is like everyone copes out of their responsibilities.
I pay for insurance so that in the case of an accident that I am covered to get my vehicle back in Pre-accident condition which it is not .
I will keep this review up until this is resolved.
I asked multiple times about the progress and was lied to about parts.
The rental ran out before they could complete the repairs.
However my insurance paid them so I was no longer an issue.
Once I got my sole vehicle back, it started showing error codes that never happened before this shop had my vehicle for 3 months.
I was not privy to what this place did but they ordered a new headlight only to begin to assemble the car to realize what their shipping and receiving department never checked the serial number of the part when it arrived.
I had my car serviced at Genesis dealership a few weeks before the accident and I had never had any error code from the time I purchased the car a few years ago.
I remember them mentioning that they were waiting on clips and some other parts.
My insurance company paid them back in February I assume since they never contacted me for months, only God knows how long they had the parts and if I hadn't recently purchased new tires in May 2025 I would still be waiting.
I got that shop to run their $4K OBD2 on my car I found out that there were a sheet of errors that they cleared.
They also printed out before and after as there are still errors.
I called the auto shop that was still waiting for a part now in May 2025 about these errors and they told me that they actually had the parts to finish my car.
I brought up the issue with the errors that I now have a short circuit since it was in their shop for 3 months.
They also didn't even install my front camera properly and it needs to be more forward.
Neither the original insurance agent or this place which if you go through their reviews they have gone downhill since Simplicity took over.
The manager kept telling me over the past 6 months how he's doing me a favour.
His final statement was that my Genesis G80 is a Sh@t car so took zero responsibility for the lack of contacting me for months when they had the parts and not to call them and they would call me once they got the part.
If this is resolved I will take down this review but they do not want to take responsibility for whatever their mechanics did while they had my vehicle for 3 months.
The insurance agent in charge of this claim is not responding either.
It is like everyone copes out of their responsibilities.
I pay for insurance so that in the case of an accident that I am covered to get my vehicle back in Pre-accident condition which it is not .
I will keep this review up until this is resolved.
kozzy
1 year ago
My truck looks good as brand new could not tell any difference. Everything was done super fast with a crazy fast turn around time. Staff was friendly and everyone knew what they were doing from mechanics, estimate persons and front admin staff. All very professional and made the process as smooth as can be.
Shaun Doyle
2 years ago
My vehicle was being repaired through insurance. Lisa was the point of contact with the insurance company, which took a tremendous amount of stress off of me. Lisa provided timely and informative updates regarding my vehicle and the claims process.
I was delighted with the service I received from Lisa and their body shop provided excellent repairs.
Would 10/10 recommend
I was delighted with the service I received from Lisa and their body shop provided excellent repairs.
Would 10/10 recommend
Shafeek Khan
2 years ago
Hello, I was very pleased with the customer service and the technical services rendered to my 2024 Subaru Crosstrek. Bobbi at reception was very accommodating/friendly/receptive to all my needs. The repair to my vehicle was flawless and it looks brand new again. Empire also cleaned the outside of my vehicle and ensured the inside was clean was well. I believe this extra service provided brought me great satisfaction about a company that will go the extra mile for their customers. Overall, I was very please with the service and will certainly recommend/refer to anyone looking for repairs to their vehicle.
Toby D.
2 years ago
I dealt with Patty, Bill, and Corrie. They were all great to deal with. My car was finished earlier than promised, and the bill even came in 2/3 of the original estimate! When does that ever happen?! 🙂
Update: November 8, 2024. While getting a front light repaired, more damage was found. I have attached that picture now. One of the tabs on the front bumper is broken. And a hole was drilled in the front left wheel well liner. Possibly to gain access to the lighting latch. What a gong show.
Update: August 2, 2022. My mechanic noted that my right side front marker wasn't flush with the body of the car. I took a look at it, and that's when I noticed that there was damage to the plastic wheel well, which is why the marker wasn't sitting flush. I believe that this damage was done in May 2021, when my car was at Empire Collision, for repairs to the front bumper. Probably happened on one of the many times that they removed the front bumper.
I contacted Mark, who handled my repairs back in May 2021. He suggested that I contact Mike, who is the manager at this location now, as Mark no longer worked at that location. It took two emails and two phone messages before Mike called me back. I brought my car in so that he can have a look at it. He proceeded to point out a hairline crack on my bumper and said that there was quite a bit of road rash underneath. I didn't even know about that hairline crack and I have never looked underneath my car. Regardless, I seriously doubt that either of them, would have caused the damage, that was done to the plastic wheel well. And I am sure that Mike can't seriously think that either. But instead of trying to help me with this, Mike used that to say it wasn't covered. I told Mike that I would change my online review, to which he replied with: "What do you want me to do? Give you a new car?"
I tried to find anything about a warranty on their website and could not find a thing about it. I noticed another customer's review (Nolan Jensen's), whose experience sounds like mine. Especially the part where: "...some clips had clearly been torn out when they removed the bumper and were not repaired..."
So all you readers you have been warned. In case you were thinking about taking your vehicle here!
Update: November 8, 2024. While getting a front light repaired, more damage was found. I have attached that picture now. One of the tabs on the front bumper is broken. And a hole was drilled in the front left wheel well liner. Possibly to gain access to the lighting latch. What a gong show.
Update: August 2, 2022. My mechanic noted that my right side front marker wasn't flush with the body of the car. I took a look at it, and that's when I noticed that there was damage to the plastic wheel well, which is why the marker wasn't sitting flush. I believe that this damage was done in May 2021, when my car was at Empire Collision, for repairs to the front bumper. Probably happened on one of the many times that they removed the front bumper.
I contacted Mark, who handled my repairs back in May 2021. He suggested that I contact Mike, who is the manager at this location now, as Mark no longer worked at that location. It took two emails and two phone messages before Mike called me back. I brought my car in so that he can have a look at it. He proceeded to point out a hairline crack on my bumper and said that there was quite a bit of road rash underneath. I didn't even know about that hairline crack and I have never looked underneath my car. Regardless, I seriously doubt that either of them, would have caused the damage, that was done to the plastic wheel well. And I am sure that Mike can't seriously think that either. But instead of trying to help me with this, Mike used that to say it wasn't covered. I told Mike that I would change my online review, to which he replied with: "What do you want me to do? Give you a new car?"
I tried to find anything about a warranty on their website and could not find a thing about it. I noticed another customer's review (Nolan Jensen's), whose experience sounds like mine. Especially the part where: "...some clips had clearly been torn out when they removed the bumper and were not repaired..."
So all you readers you have been warned. In case you were thinking about taking your vehicle here!
Sunny Vig
2 years ago
Amazing experience from the time I went in for a quote, to the time I picked up my vehicle. Staff were great, and work was done with care. Extremely easy and painless experience.
Ash ver
2 years ago
SUNNY MINHAS, best person i ever met. Fully satisfied with the repair. Staff is excellent. I recommend to come to this location and see staff member or SUNNY. He is very knowledgable and get you in right direction.
London England
2 years ago
0 STARS! ALCOHOLICS WORK THERE!!! Rude and ignorant management. When I went in the manager smelt of liquor and was disheveled and was sluring her words. They clearly are a fly by night company that hire drunks and people with no educational skills. They do not listen to clients wants or needs. Broke my car instead of fixing it. Will never recommend but will tell people to never to go there in fear of having to deal with the management and staff that are unprofessional and lacking fundamentals a basic company should have and uphold. I highly DO NOT recommend this place and will never do business there again. You can be rest assured you'll never get a dime from me or anyone I know in future. Good luck to you, cause you'll need it!
Bernie Wright
2 years ago
I would like to thank Simplicity Car Care Edmonton SE for the fabulous job they did repairing my car! The ladies in the front office were amazing! I would highly recommend this company.
Burton Xu
2 years ago
I dropped off my BMW X5 for repair in June 2024 after it was involved in a collision. I was very pleased with the service and professionalism of the staff at this location. The customer service is fantastic, especially Lisa Hargreaves, the Repair Planner who handled my case. She has a great personality, provides excellent customer service, and is very knowledgeable about the technical aspects too. She made the repair process smooth and communication easy. I definitely recommend this location for repairs and damage fixes!
Ranjeet Singh
2 years ago
Complete “morons”
Went there to pick up my brother’s car which they said parked outside the building. Can be picked up at anytime.
Drove all the way from Leduc to Edmonton.
When I reached there, the car wasn’t outside. So drove around the building to see where is it. Couldn’t find the car in the parking lot.
Then peep through their garage door and car was inside the door. See the photo below.
Called my brother to check with them and again they said it’s parked outside in the parking lot.
Such a waste of my time and gas.
Do better.
Provide at least 24 hours notice for pick up. Not just couple of hours and force people to pick up the vehicle.
Went there to pick up my brother’s car which they said parked outside the building. Can be picked up at anytime.
Drove all the way from Leduc to Edmonton.
When I reached there, the car wasn’t outside. So drove around the building to see where is it. Couldn’t find the car in the parking lot.
Then peep through their garage door and car was inside the door. See the photo below.
Called my brother to check with them and again they said it’s parked outside in the parking lot.
Such a waste of my time and gas.
Do better.
Provide at least 24 hours notice for pick up. Not just couple of hours and force people to pick up the vehicle.
najeeb mirzad
2 years ago
I do work with Empire Simplicity 91st location and entire team is amazing,
I always recommend my friends and family members they all had great experience with them.
Especially the Office lady Diana is amazing helpful and very friendly I recommend everyone to use their auto body shop.
I always recommend my friends and family members they all had great experience with them.
Especially the Office lady Diana is amazing helpful and very friendly I recommend everyone to use their auto body shop.
danica koller
2 years ago
Empire Collision was amazing to work with - they answered all my questions with patience and care, updated me with each step of the process, answered all my questions and more. I would 100% recommend, shout out to Lisa for the excellent customer service! Thank you for everything
Kevin Blackwater
2 years ago
Very impressed!!!
Staff and workers do value their customers. They plan and always confirm with you prior to doing any final work. I'm extremely pleased with their work and customers manners. Awesome job you did for me, I cannot thank you folks enough!!! Highly recommend ????
Staff and workers do value their customers. They plan and always confirm with you prior to doing any final work. I'm extremely pleased with their work and customers manners. Awesome job you did for me, I cannot thank you folks enough!!! Highly recommend ????
Konrad G
2 years ago
Gotta give credit to Empire. I’m an auto technician by trade and I’m pretty picky when it comes to work done on my vehicles as I see a lot and I mean a lot of sub standard work to say the least in this industry. So my wife’s vehicle got into an accident and I of course I’m trying to find a collision repair facility. I had a colleague that use to work there so I thought I’d give the place a shot. Now he doesn’t work there anymore however I heard decent things.
My wife went in and spoke to Waleed and he gave her an estimate.
I asked her what she thought of him as I didn’t meet him as of yet and she didn’t get a greasy or uncomfortable feeling with him. Again I’m an auto technician and some technicians I wouldn’t allow them to change my valve stem cap. Anyway when I met him I could tell he is straight up doing his job and doing it very well. He’s super easy to deal with and his demeanor is great! He’s calm and collective.
Through the process of the repairs I asked him to keep me in the loop with pictures as I wanted to see the quality of work. There was frame damage and a panel needed to be spot welded and seam sealed and it was done very well. They did good. Now super huge props to the autobody technician that performed this work. The painter deserves credit as the paint job is great with no runs and no orange peel. Also, any other technicians that performed the re-assembly it looks great with no gaps and clips and related hardware looks great.
But the reason I went with empire was Waleed. As a client in any industry we have the option to go anywhere we choose and he made me come to empire. Just the way he talks to you as he has a calm and understanding type attitude.
Check him out. Tell me I’m wrong.
Thanks Waleed, the techs that did the work on my wife’s vehicle and the rest of the team at Empire!
My wife went in and spoke to Waleed and he gave her an estimate.
I asked her what she thought of him as I didn’t meet him as of yet and she didn’t get a greasy or uncomfortable feeling with him. Again I’m an auto technician and some technicians I wouldn’t allow them to change my valve stem cap. Anyway when I met him I could tell he is straight up doing his job and doing it very well. He’s super easy to deal with and his demeanor is great! He’s calm and collective.
Through the process of the repairs I asked him to keep me in the loop with pictures as I wanted to see the quality of work. There was frame damage and a panel needed to be spot welded and seam sealed and it was done very well. They did good. Now super huge props to the autobody technician that performed this work. The painter deserves credit as the paint job is great with no runs and no orange peel. Also, any other technicians that performed the re-assembly it looks great with no gaps and clips and related hardware looks great.
But the reason I went with empire was Waleed. As a client in any industry we have the option to go anywhere we choose and he made me come to empire. Just the way he talks to you as he has a calm and understanding type attitude.
Check him out. Tell me I’m wrong.
Thanks Waleed, the techs that did the work on my wife’s vehicle and the rest of the team at Empire!
Trecian
2 years ago
They were efficient from start to finish. Received my car within the quoted timeline. My car was repaired well and looks great again. They even washed and cleaned up the inside, which I was not expecting. The staff were knowledgeable and provided quick email responses to ensure a smooth process. I am very happy with the service received.
Hui Yuan
3 years ago
Update on February 7, 2024
Thanks for the reply and follow-up. It is good to see customer feedback still matters a bit to Simplicity Car Care.
Just to clarify:
1. You are partially correct on the repair statement. The repair was completed in 2021; ~ one month after the fix, the error code “Radar Cruise Control Unavailable” showed up in the car. I called Simplicity and booked a follow-up appointment. On my way to Simplicity, for whatever reason, the error disappeared; and I called Simplicity right away to update the situation and ask for guidance. I got told that” since the error is not there any more. There is no point in driving all the way to the shop. Do not worry about it. Just go back home. The fix in the shop is under life-time warranty. Come back next time when the error code pops up again.” Thus, it is NOT ME who did not come in to allow you to address it at that time.
2. The pic and video attached in the review was taken on February 6, 2024. And I made it very clear to the repair planner (Nic) while in the shop. The scan did return no fault. The solution and guidance I got is to go back and call my insurance TD Monnex. That is why I got a bit frustrated. TD Monnex already paid over $10,000 for the fix; and life-time warranty is promised by Simplicity. I absolutely do not know what is the point of getting me to call the insurance company. The answer is obvious, i.e., it was my choice to trust Simplicity more than the TD auto-shop. Now I got kicked like a ball in between Simplicity and TD.
3. As well, I got promised to be called to book an appointment for the high-beam issue. So far, I have not gotten a call to be scheduled yet.
I stated very clearly during my visit on February 6, 2024. I prefer not to go back and forth to the shop. My hope is that Simplicity can hold the accountability and keep the promise while trying to earn a customer from the insurance company. Hope I clarify the whole situation.
_________________________________
Review on February 6, 2024
The experience with “life time warranty” offered by Simplicity Car Care was absolutely terrible. I am writing this review to warn everyone to be careful with so-called “life-time warranty” provide by this auto shop. I personally dealt with this auto shop three times. It is noticed that the service is going downhill after changing to “Simplicity Car Care”.
Especially this front desk lady named Rylee Henderson gave me an awful experience on Feb. 6, 2024. Hope the manager in charge will provide her with proper customer service training. At minimum she needs to respect the customer and should not smartly jump into a conversation which she is not invited to. If the general manger still cares about this auto shop, you’d better contact me and I can provide a bit more details about my experience. If you may notice the consistent negative reviews received recently (which never happened before), it should raise a red flag to the leadership team here. Hope the customer feedback still means something to this place.
Please check my attached pic and video. Hopefully someone from Simplicity Care Care can tell me that the error code “Radar Cruise Control Unavailable” does NOT mean anything wrong with the car at all. Based on a quick computer simulation, it did not show any error code, i.e., this means the car is totally fine even with the evidence provided. Hope this will make common sense to everyone.
Thanks for the reply and follow-up. It is good to see customer feedback still matters a bit to Simplicity Car Care.
Just to clarify:
1. You are partially correct on the repair statement. The repair was completed in 2021; ~ one month after the fix, the error code “Radar Cruise Control Unavailable” showed up in the car. I called Simplicity and booked a follow-up appointment. On my way to Simplicity, for whatever reason, the error disappeared; and I called Simplicity right away to update the situation and ask for guidance. I got told that” since the error is not there any more. There is no point in driving all the way to the shop. Do not worry about it. Just go back home. The fix in the shop is under life-time warranty. Come back next time when the error code pops up again.” Thus, it is NOT ME who did not come in to allow you to address it at that time.
2. The pic and video attached in the review was taken on February 6, 2024. And I made it very clear to the repair planner (Nic) while in the shop. The scan did return no fault. The solution and guidance I got is to go back and call my insurance TD Monnex. That is why I got a bit frustrated. TD Monnex already paid over $10,000 for the fix; and life-time warranty is promised by Simplicity. I absolutely do not know what is the point of getting me to call the insurance company. The answer is obvious, i.e., it was my choice to trust Simplicity more than the TD auto-shop. Now I got kicked like a ball in between Simplicity and TD.
3. As well, I got promised to be called to book an appointment for the high-beam issue. So far, I have not gotten a call to be scheduled yet.
I stated very clearly during my visit on February 6, 2024. I prefer not to go back and forth to the shop. My hope is that Simplicity can hold the accountability and keep the promise while trying to earn a customer from the insurance company. Hope I clarify the whole situation.
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Review on February 6, 2024
The experience with “life time warranty” offered by Simplicity Car Care was absolutely terrible. I am writing this review to warn everyone to be careful with so-called “life-time warranty” provide by this auto shop. I personally dealt with this auto shop three times. It is noticed that the service is going downhill after changing to “Simplicity Car Care”.
Especially this front desk lady named Rylee Henderson gave me an awful experience on Feb. 6, 2024. Hope the manager in charge will provide her with proper customer service training. At minimum she needs to respect the customer and should not smartly jump into a conversation which she is not invited to. If the general manger still cares about this auto shop, you’d better contact me and I can provide a bit more details about my experience. If you may notice the consistent negative reviews received recently (which never happened before), it should raise a red flag to the leadership team here. Hope the customer feedback still means something to this place.
Please check my attached pic and video. Hopefully someone from Simplicity Care Care can tell me that the error code “Radar Cruise Control Unavailable” does NOT mean anything wrong with the car at all. Based on a quick computer simulation, it did not show any error code, i.e., this means the car is totally fine even with the evidence provided. Hope this will make common sense to everyone.
pardeep toor
3 years ago
Awful body shop.
Well, My car was fixed with insurance. I think it took almost 2 months to get parts and repair, first of all, they took off the bumper protection guard but did not install a new one and asked me to buy a new one ( if I want).
Secondly, they did not check any electrical issues in the car, when I asked the reason the guy said we only do body parts and nothing else They should have informed me before stating the repair on my car, otherwise, I could have chosen another shop.
After everything was done they told me if anything went wrong call us anytime we would fix it. Probably after 6 months, I noticed that the new light they installed had fog inside and 3m tape on the hood had bubbles, I went there and a woman checked everything and told me this was the manufacturer's problem then I went to the dealership and showed them the light, they said this is not manufacture problem the guy who installed the light did not seal it properly, I called them twice after but they did not response me well and told me they will call me back after talking with their (certified mechanic who does not even know how to seal a new headlight) and it's been 3 weeks haven't heard from them yet. I will never go back to them and never recommend to anyone who wants their car fixed. customer service is horrendous.
Well, My car was fixed with insurance. I think it took almost 2 months to get parts and repair, first of all, they took off the bumper protection guard but did not install a new one and asked me to buy a new one ( if I want).
Secondly, they did not check any electrical issues in the car, when I asked the reason the guy said we only do body parts and nothing else They should have informed me before stating the repair on my car, otherwise, I could have chosen another shop.
After everything was done they told me if anything went wrong call us anytime we would fix it. Probably after 6 months, I noticed that the new light they installed had fog inside and 3m tape on the hood had bubbles, I went there and a woman checked everything and told me this was the manufacturer's problem then I went to the dealership and showed them the light, they said this is not manufacture problem the guy who installed the light did not seal it properly, I called them twice after but they did not response me well and told me they will call me back after talking with their (certified mechanic who does not even know how to seal a new headlight) and it's been 3 weeks haven't heard from them yet. I will never go back to them and never recommend to anyone who wants their car fixed. customer service is horrendous.
Marcela Solis I
3 years ago
They did a great job in getting my car back to looking and running as it was before it was badly damaged in a collision. I was pleasantly surprised and impressed when I saw my car looking like nothing ever happened!!!
From the beginning to the end, Waleed followed through the process of completing the repairs, and provided me with all the information and updates I needed, ALWAYS in the most cordial and professional way.
I only didn't appreciate the manner in which I was rushed by the CSR to go pick up my car on a very short notice, after I waited for nearly 3 months for the repairs to be completed.
From the beginning to the end, Waleed followed through the process of completing the repairs, and provided me with all the information and updates I needed, ALWAYS in the most cordial and professional way.
I only didn't appreciate the manner in which I was rushed by the CSR to go pick up my car on a very short notice, after I waited for nearly 3 months for the repairs to be completed.
Aaron de Lemos
3 years ago
I recently entrusted this auto shop with insurance-related repairs, but unfortunately, my experience has been deeply disappointing. The ordeal began when I first retrieved my car in September, only to discover a bothersome noise emanating from the window. Despite repeated visits, as suggested by the shop, each appointment ended with a brief check and a rescheduled date, causing significant inconvenience due to my busy schedule and the shop's distant location.
In one of these visits, the staff assured me they would order a necessary part and also promised to provide an estimate for repairing an additional scratch. Regrettably, I have not received any further communication from them since then. My attempts to reach out, particularly via email, regarding this matter and a new issue that surfaced after their service, have been met with complete silence.
After an arduous three months, I finally got my car serviced again, but to my dismay, the original issue was still unresolved, and I was faced with a new problem. This continuous lack of response and the deteriorating condition of my car post-service has been nothing short of a nightmare. Based on my experience, I feel obliged to advise potential customers to seek services elsewhere.
In one of these visits, the staff assured me they would order a necessary part and also promised to provide an estimate for repairing an additional scratch. Regrettably, I have not received any further communication from them since then. My attempts to reach out, particularly via email, regarding this matter and a new issue that surfaced after their service, have been met with complete silence.
After an arduous three months, I finally got my car serviced again, but to my dismay, the original issue was still unresolved, and I was faced with a new problem. This continuous lack of response and the deteriorating condition of my car post-service has been nothing short of a nightmare. Based on my experience, I feel obliged to advise potential customers to seek services elsewhere.
Shelby Hanson
3 years ago
Awful body shop! Save your time and money and go elsewhere. My vehicle was in the shop for 2 + months for front end damage. Took my car for an oil change a month later, they put it up on hoist and realized my engine skid plate is still cracked and secured with tape. As per the invoice I was charged for this piece and they “replaced it”. The customer service is horrendous, no apology, argumentative throughout the entire process. If you want your vehicle fixed properly, do not go here!
Tyghe Chouinard
3 years ago
Excellent service. Fast and efficient. Estimate was almost bang on which surprised me how accurate they are! Great service from Alyssa and Waleed, made me feel taken care of and answered all my questions! Would recommend.
Manny Lopez
3 years ago
This place is amazing. The attention to detail is immaculate and the staff is super helpful and friendly! I was dealing with Alyssa and her level of professionalism and customer service is top notch. 10/10 recommend!
Kirankmar Patel
3 years ago
Very disappointing service at this location my vehicle had a minor damage they confirmed that they have parts and ready to service vehicle and will be ready within week or two but today it is over a month now and yet I have to call them to inquire when I will get the vehicle back.
Last Monday I was told vehicle is at dealership for calibration and will be ready and today after a week I call and get the same excuse that vehicle is at dealership for calibration.
Looking at recent reviews from customer today didn’t surprise me I went to this location from referral but I will never give any recommendation to anyone about this location as the level of care and urgency is no where seen by them.
Last Monday I was told vehicle is at dealership for calibration and will be ready and today after a week I call and get the same excuse that vehicle is at dealership for calibration.
Looking at recent reviews from customer today didn’t surprise me I went to this location from referral but I will never give any recommendation to anyone about this location as the level of care and urgency is no where seen by them.
Shelby Hanson
3 years ago
Save your time and bring your vehicle elsewhere. Awful customer service. Brought my vehicle in following a minor collision. Was told it would take 4-5 days to complete the repairs. 7 1/2 weeks later finally got my vehicle back.
When I went to pick it up they attempted to get me to sign off that I approve of the repairs prior to me even looking at my vehicle.
Went to inspect my vehicle, the inside was absolutely filthy, full of fingerprints and mud. The outside had scratches on it. Brand new head light was full of scratches that he “wiped off.”
When I expressed my dissatisfaction his response was: it’s not our job to clean your vehicle it’s been in and out of the shop and we can’t control that.
Awful customer service throughout the entire 7 weeks. Was told multiple times my vehicle would be done “today or tomorrow” never happened.
When I went to pick it up they attempted to get me to sign off that I approve of the repairs prior to me even looking at my vehicle.
Went to inspect my vehicle, the inside was absolutely filthy, full of fingerprints and mud. The outside had scratches on it. Brand new head light was full of scratches that he “wiped off.”
When I expressed my dissatisfaction his response was: it’s not our job to clean your vehicle it’s been in and out of the shop and we can’t control that.
Awful customer service throughout the entire 7 weeks. Was told multiple times my vehicle would be done “today or tomorrow” never happened.
Sherri Johnson
3 years ago
Very courteous staff - kudos to Alyssa for keeping me informed☺& Waleed for doing the final walkabout & explaining what was done. I have used them in the past & highly recommend them to anyone who is looking to have quality bodywork done at reasonable prices. The icing on the cake is they detail the vehicle before returning it to you ♥
Mark Gregg
3 years ago
Kudos to all the friendly, professional staff at Empire Collision! They took care of our car and us in a timely and knowledgeable manner. Special mention to Waleed Khawaja, our repair planner, who handled all the insurance details and questions we had from start to finish. We got daily updates regarding where our car was in the repair process, and Waleed went out of his way to make the procedure simple and stress free. Great job everyone!
myrna callan
3 years ago
Absolutely impressed with the level of service and quality workmanship I received. We had to get our other vehicle repaired at Herber’s and was so disappointed. No comparison! Simplicity Care Empire is hands down a superior shop. My car was returned flawless and spotless. Thank you!!
Kira G
4 years ago
Brought my car here for a rear bumper replacement. While they did a good job on the bumper replacement, my car came back with other damages. There is a significant crack on the windshield (which has since the picture, had almost doubled in size) and a dent on the rain guard that took off the paint down to the steel.
I was told they would look into the photos to see if they could see the damage in the before pictures they have on file. However, I didn't receive a call back in the time frame indicated. I called to follow up and was told they would get back to me the following day. It's been over a month now and every time they don't call me in indicated time frame and I end up having to call them back to inquire. I still have no answers about how they plan to remedy the damages my car sustained.
I was told they would look into the photos to see if they could see the damage in the before pictures they have on file. However, I didn't receive a call back in the time frame indicated. I called to follow up and was told they would get back to me the following day. It's been over a month now and every time they don't call me in indicated time frame and I end up having to call them back to inquire. I still have no answers about how they plan to remedy the damages my car sustained.
Mohit Aggarwal
4 years ago
Went above and beyond my expectations, did a great quality work in a timely manner...staff is exceptionally polite & friendly, especially Mike, who explained all the details of the work performed and made the whole process quick and easy!!
Performed a whole front replacement, very happy with their work, the paint job is incredibly precise!!
Definitely recommend this place...👍
Performed a whole front replacement, very happy with their work, the paint job is incredibly precise!!
Definitely recommend this place...👍
Trevor Mahl
4 years ago
Empire Collison did a great job right from the beginning, the estimator was very personable and explained all the repairs needed. I want to point out we did not go through insurance and the damage was significant, they came in almost 1/2 the cost of our other 3 estimates. They were very honest and did amazing work, highly recommend. I can save you all the driving around getting quotes and go with these guys.
Sharon Wuhlar
4 years ago
We needed body work and paint repair after my car was hit. Sherwood Ford sent it to Empire for the repairs. My car is Candy Red in color and very hard to match. They did a very nice job on the body work and seems to have matched/blended the paint perfect!
Myca S
4 years ago
I’m super happy with Empire’s service. They even repaired some of the scratches in my vehicle that wasn’t included in the accident or requested by me. Also, Michelle on the front desk is a sweetheart. Great job!! Will recommend to everyone 👏🏼
Lisa Henderson
4 years ago
Seemed a bit pricey, but they worked directly with my insurance and the rental company to make my repair experience as hassle-free as possible. Body and paint repairs looked good, customer service was good, and vehicle was ready within the timeframe quoted.
Jonah Oleary
6 years ago
Brought my c350 there for a new bumper and they did excellent work! Had the car back in just a couple days. Along with what I came for they fixed my side marker light along with their tech noticing I was having trouble with my active headlights and adjusted it so it was fixed! Free of any charges! Ladies behind the counter were nice and help with my car was friendly and felt like an honest guy. Also got a free tour of the shop! Definitely will use them next time I need a repair!
Jon Mitchell
8 years ago
I needed some body work done on all four doors on my 2012 truck which I had just acquired in March. The crew at Empire did an amazing job for a very fair price. They have a tremendous attention to all details and kept me up to date with the work at it progressed. Thanks to Bill, Henry, Mike, Patty and all the staff at Empire for an awesome experience and job well done.