Address
9000 – 60 Avenue NW, Edmonton,
Alberta, T6E 6A6
Main Intersection:
90 St NW and 91 St NW
Our Hours
Monday-Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Simplicity Car Care Edmonton South East
A team of experienced collision repair experts can be found at every Simplicity auto body shop. We guarantee that you will receive consistent and dependable car care service – no matter which location you visit.
About Our Edmonton South East Location
General Manager: Troy Kay
Our location owners are dedicated to ensuring a wholly positive car care experience for each and every Simplicity customer. They take great pride in the quality and promptness of their car care and collision repair services.
Available Services
- Paint Scratch Repair
- Glass Repair and Replacement
- Paintless Dent Repair (PDR)
- 3M Clear Guard Chip Protector
- Air Conditioning Service
- Headlight Renewal
- Wheel Repair
- Collision Damage Appraisal
- Collision Repair
- Auto Painting
Photo Gallery
Here’s What Our Customers Are Saying About
Simplicity Car Care Edmonton South East
Shafeek Khan
19:40 14 Dec 24
Hello, I was very pleased with the customer service and the technical services rendered to my 2024 Subaru Crosstrek. Bobbi at reception was very accommodating/friendly/receptive to all my needs. The repair to my vehicle was flawless and it looks brand new again. Empire also cleaned the outside of my vehicle and ensured the inside was clean was well. I believe this extra service provided brought me great satisfaction about a company that will go the extra mile for their customers. Overall, I was very please with the service and will certainly recommend/refer to anyone looking for repairs to their vehicle.
Toby D.
17:54 08 Nov 24
I dealt with Patty, Bill, and Corrie. They were all great to deal with. My car was finished earlier than promised, and the bill even came in 2/3 of the original estimate! When does that ever happen?! :-)Update: November 8, 2024. While getting a front light repaired, more damage was found. I have attached that picture now. One of the tabs on the front bumper is broken. And a hole was drilled in the front left wheel well liner. Possibly to gain access to the lighting latch. What a gong show.Update: August 2, 2022. My mechanic noted that my right side front marker wasn't flush with the body of the car. I took a look at it, and that's when I noticed that there was damage to the plastic wheel well, which is why the marker wasn't sitting flush. I believe that this damage was done in May 2021, when my car was at Empire Collision, for repairs to the front bumper. Probably happened on one of the many times that they removed the front bumper.I contacted Mark, who handled my repairs back in May 2021. He suggested that I contact Mike, who is the manager at this location now, as Mark no longer worked at that location. It took two emails and two phone messages before Mike called me back. I brought my car in so that he can have a look at it. He proceeded to point out a hairline crack on my bumper and said that there was quite a bit of road rash underneath. I didn't even know about that hairline crack and I have never looked underneath my car. Regardless, I seriously doubt that either of them, would have caused the damage, that was done to the plastic wheel well. And I am sure that Mike can't seriously think that either. But instead of trying to help me with this, Mike used that to say it wasn't covered. I told Mike that I would change my online review, to which he replied with: "What do you want me to do? Give you a new car?"I tried to find anything about a warranty on their website and could not find a thing about it. I noticed another customer's review (Nolan Jensen's), whose experience sounds like mine. Especially the part where: "...some clips had clearly been torn out when they removed the bumper and were not repaired..."So all you readers you have been warned. In case you were thinking about taking your vehicle here!
Sunny Vig
22:38 28 Oct 24
Amazing experience from the time I went in for a quote, to the time I picked up my vehicle. Staff were great, and work was done with care. Extremely easy and painless experience.
Ash ver
21:13 11 Oct 24
SUNNY MINHAS, best person i ever met. Fully satisfied with the repair. Staff is excellent. I recommend to come to this location and see staff member or SUNNY. He is very knowledgable and get you in right direction.
London England
19:04 23 Sep 24
0 STARS! ALCOHOLICS WORK THERE!!! Rude and ignorant management. When I went in the manager smelt of liquor and was disheveled and was sluring her words. They clearly are a fly by night company that hire drunks and people with no educational skills. They do not listen to clients wants or needs. Broke my car instead of fixing it. Will never recommend but will tell people to never to go there in fear of having to deal with the management and staff that are unprofessional and lacking fundamentals a basic company should have and uphold. I highly DO NOT recommend this place and will never do business there again. You can be rest assured you'll never get a dime from me or anyone I know in future. Good luck to you, cause you'll need it!
Bernie Wright
23:27 10 Aug 24
I would like to thank Simplicity Car Care Edmonton SE for the fabulous job they did repairing my car! The ladies in the front office were amazing! I would highly recommend this company.
Burton Xu
23:52 15 Jul 24
I dropped off my BMW X5 for repair in June 2024 after it was involved in a collision. I was very pleased with the service and professionalism of the staff at this location. The customer service is fantastic, especially Lisa Hargreaves, the Repair Planner who handled my case. She has a great personality, provides excellent customer service, and is very knowledgeable about the technical aspects too. She made the repair process smooth and communication easy. I definitely recommend this location for repairs and damage fixes!
Ranjeet Singh
00:52 29 Jun 24
Complete “morons”Went there to pick up my brother’s car which they said parked outside the building. Can be picked up at anytime.Drove all the way from Leduc to Edmonton.When I reached there, the car wasn’t outside. So drove around the building to see where is it. Couldn’t find the car in the parking lot.Then peep through their garage door and car was inside the door. See the photo below.Called my brother to check with them and again they said it’s parked outside in the parking lot.Such a waste of my time and gas.Do better.Provide at least 24 hours notice for pick up. Not just couple of hours and force people to pick up the vehicle.
najeeb mirzad
16:12 10 May 24
I do work with Empire Simplicity 91st location and entire team is amazing,I always recommend my friends and family members they all had great experience with them.Especially the Office lady Diana is amazing helpful and very friendly I recommend everyone to use their auto body shop.
danica koller
20:59 01 May 24
Empire Collision was amazing to work with - they answered all my questions with patience and care, updated me with each step of the process, answered all my questions and more. I would 100% recommend, shout out to Lisa for the excellent customer service! Thank you for everything
Kevin Blackwater
16:21 30 Apr 24
Very impressed!!!Staff and workers do value their customers. They plan and always confirm with you prior to doing any final work. I'm extremely pleased with their work and customers manners. Awesome job you did for me, I cannot thank you folks enough!!! Highly recommend 👌
Konrad G
02:05 26 Apr 24
Gotta give credit to Empire. I’m an auto technician by trade and I’m pretty picky when it comes to work done on my vehicles as I see a lot and I mean a lot of sub standard work to say the least in this industry. So my wife’s vehicle got into an accident and I of course I’m trying to find a collision repair facility. I had a colleague that use to work there so I thought I’d give the place a shot. Now he doesn’t work there anymore however I heard decent things.My wife went in and spoke to Waleed and he gave her an estimate.I asked her what she thought of him as I didn’t meet him as of yet and she didn’t get a greasy or uncomfortable feeling with him. Again I’m an auto technician and some technicians I wouldn’t allow them to change my valve stem cap. Anyway when I met him I could tell he is straight up doing his job and doing it very well. He’s super easy to deal with and his demeanor is great! He’s calm and collective.Through the process of the repairs I asked him to keep me in the loop with pictures as I wanted to see the quality of work. There was frame damage and a panel needed to be spot welded and seam sealed and it was done very well. They did good. Now super huge props to the autobody technician that performed this work. The painter deserves credit as the paint job is great with no runs and no orange peel. Also, any other technicians that performed the re-assembly it looks great with no gaps and clips and related hardware looks great.But the reason I went with empire was Waleed. As a client in any industry we have the option to go anywhere we choose and he made me come to empire. Just the way he talks to you as he has a calm and understanding type attitude.Check him out. Tell me I’m wrong.Thanks Waleed, the techs that did the work on my wife’s vehicle and the rest of the team at Empire!
Trecian
17:03 15 Mar 24
They were efficient from start to finish. Received my car within the quoted timeline. My car was repaired well and looks great again. They even washed and cleaned up the inside, which I was not expecting. The staff were knowledgeable and provided quick email responses to ensure a smooth process. I am very happy with the service received.
Hui Yuan
06:16 08 Feb 24
Update on February 7, 2024Thanks for the reply and follow-up. It is good to see customer feedback still matters a bit to Simplicity Car Care.Just to clarify:1. You are partially correct on the repair statement. The repair was completed in 2021; ~ one month after the fix, the error code “Radar Cruise Control Unavailable” showed up in the car. I called Simplicity and booked a follow-up appointment. On my way to Simplicity, for whatever reason, the error disappeared; and I called Simplicity right away to update the situation and ask for guidance. I got told that” since the error is not there any more. There is no point in driving all the way to the shop. Do not worry about it. Just go back home. The fix in the shop is under life-time warranty. Come back next time when the error code pops up again.” Thus, it is NOT ME who did not come in to allow you to address it at that time.2. The pic and video attached in the review was taken on February 6, 2024. And I made it very clear to the repair planner (Nic) while in the shop. The scan did return no fault. The solution and guidance I got is to go back and call my insurance TD Monnex. That is why I got a bit frustrated. TD Monnex already paid over $10,000 for the fix; and life-time warranty is promised by Simplicity. I absolutely do not know what is the point of getting me to call the insurance company. The answer is obvious, i.e., it was my choice to trust Simplicity more than the TD auto-shop. Now I got kicked like a ball in between Simplicity and TD.3. As well, I got promised to be called to book an appointment for the high-beam issue. So far, I have not gotten a call to be scheduled yet.I stated very clearly during my visit on February 6, 2024. I prefer not to go back and forth to the shop. My hope is that Simplicity can hold the accountability and keep the promise while trying to earn a customer from the insurance company. Hope I clarify the whole situation._________________________________Review on February 6, 2024The experience with “life time warranty” offered by Simplicity Car Care was absolutely terrible. I am writing this review to warn everyone to be careful with so-called “life-time warranty” provide by this auto shop. I personally dealt with this auto shop three times. It is noticed that the service is going downhill after changing to “Simplicity Car Care”.Especially this front desk lady named Rylee Henderson gave me an awful experience on Feb. 6, 2024. Hope the manager in charge will provide her with proper customer service training. At minimum she needs to respect the customer and should not smartly jump into a conversation which she is not invited to. If the general manger still cares about this auto shop, you’d better contact me and I can provide a bit more details about my experience. If you may notice the consistent negative reviews received recently (which never happened before), it should raise a red flag to the leadership team here. Hope the customer feedback still means something to this place.Please check my attached pic and video. Hopefully someone from Simplicity Care Care can tell me that the error code “Radar Cruise Control Unavailable” does NOT mean anything wrong with the car at all. Based on a quick computer simulation, it did not show any error code, i.e., this means the car is totally fine even with the evidence provided. Hope this will make common sense to everyone.
pardeep toor
00:51 31 Jan 24
Awful body shop.Well, My car was fixed with insurance. I think it took almost 2 months to get parts and repair, first of all, they took off the bumper protection guard but did not install a new one and asked me to buy a new one ( if I want).Secondly, they did not check any electrical issues in the car, when I asked the reason the guy said we only do body parts and nothing else They should have informed me before stating the repair on my car, otherwise, I could have chosen another shop.After everything was done they told me if anything went wrong call us anytime we would fix it. Probably after 6 months, I noticed that the new light they installed had fog inside and 3m tape on the hood had bubbles, I went there and a woman checked everything and told me this was the manufacturer's problem then I went to the dealership and showed them the light, they said this is not manufacture problem the guy who installed the light did not seal it properly, I called them twice after but they did not response me well and told me they will call me back after talking with their (certified mechanic who does not even know how to seal a new headlight) and it's been 3 weeks haven't heard from them yet. I will never go back to them and never recommend to anyone who wants their car fixed. customer service is horrendous.
Marcela Solis I
04:22 25 Jan 24
They did a great job in getting my car back to looking and running as it was before it was badly damaged in a collision. I was pleasantly surprised and impressed when I saw my car looking like nothing ever happened!!!From the beginning to the end, Waleed followed through the process of completing the repairs, and provided me with all the information and updates I needed, ALWAYS in the most cordial and professional way.I only didn't appreciate the manner in which I was rushed by the CSR to go pick up my car on a very short notice, after I waited for nearly 3 months for the repairs to be completed.
Aaron de Lemos
01:23 12 Jan 24
I recently entrusted this auto shop with insurance-related repairs, but unfortunately, my experience has been deeply disappointing. The ordeal began when I first retrieved my car in September, only to discover a bothersome noise emanating from the window. Despite repeated visits, as suggested by the shop, each appointment ended with a brief check and a rescheduled date, causing significant inconvenience due to my busy schedule and the shop's distant location.In one of these visits, the staff assured me they would order a necessary part and also promised to provide an estimate for repairing an additional scratch. Regrettably, I have not received any further communication from them since then. My attempts to reach out, particularly via email, regarding this matter and a new issue that surfaced after their service, have been met with complete silence.After an arduous three months, I finally got my car serviced again, but to my dismay, the original issue was still unresolved, and I was faced with a new problem. This continuous lack of response and the deteriorating condition of my car post-service has been nothing short of a nightmare. Based on my experience, I feel obliged to advise potential customers to seek services elsewhere.
Shelby Hanson
17:06 08 Nov 23
Awful body shop! Save your time and money and go elsewhere. My vehicle was in the shop for 2 + months for front end damage. Took my car for an oil change a month later, they put it up on hoist and realized my engine skid plate is still cracked and secured with tape. As per the invoice I was charged for this piece and they “replaced it”. The customer service is horrendous, no apology, argumentative throughout the entire process. If you want your vehicle fixed properly, do not go here!
Tyghe Chouinard
22:08 03 Nov 23
Excellent service. Fast and efficient. Estimate was almost bang on which surprised me how accurate they are! Great service from Alyssa and Waleed, made me feel taken care of and answered all my questions! Would recommend.
Manny Lopez
22:07 03 Nov 23
This place is amazing. The attention to detail is immaculate and the staff is super helpful and friendly! I was dealing with Alyssa and her level of professionalism and customer service is top notch. 10/10 recommend!
Kirankmar Patel
18:35 26 Sep 23
Very disappointing service at this location my vehicle had a minor damage they confirmed that they have parts and ready to service vehicle and will be ready within week or two but today it is over a month now and yet I have to call them to inquire when I will get the vehicle back.Last Monday I was told vehicle is at dealership for calibration and will be ready and today after a week I call and get the same excuse that vehicle is at dealership for calibration.Looking at recent reviews from customer today didn’t surprise me I went to this location from referral but I will never give any recommendation to anyone about this location as the level of care and urgency is no where seen by them.
Shelby Hanson
17:23 01 Sep 23
Save your time and bring your vehicle elsewhere. Awful customer service. Brought my vehicle in following a minor collision. Was told it would take 4-5 days to complete the repairs. 7 1/2 weeks later finally got my vehicle back.When I went to pick it up they attempted to get me to sign off that I approve of the repairs prior to me even looking at my vehicle.Went to inspect my vehicle, the inside was absolutely filthy, full of fingerprints and mud. The outside had scratches on it. Brand new head light was full of scratches that he “wiped off.”When I expressed my dissatisfaction his response was: it’s not our job to clean your vehicle it’s been in and out of the shop and we can’t control that.Awful customer service throughout the entire 7 weeks. Was told multiple times my vehicle would be done “today or tomorrow” never happened.
Sherri Johnson
16:26 30 Aug 23
Very courteous staff - kudos to Alyssa for keeping me informed☺& Waleed for doing the final walkabout & explaining what was done. I have used them in the past & highly recommend them to anyone who is looking to have quality bodywork done at reasonable prices. The icing on the cake is they detail the vehicle before returning it to you ♥
Mark Gregg
18:48 08 May 23
Kudos to all the friendly, professional staff at Empire Collision! They took care of our car and us in a timely and knowledgeable manner. Special mention to Waleed Khawaja, our repair planner, who handled all the insurance details and questions we had from start to finish. We got daily updates regarding where our car was in the repair process, and Waleed went out of his way to make the procedure simple and stress free. Great job everyone!
myrna callan
21:30 29 Apr 23
Absolutely impressed with the level of service and quality workmanship I received. We had to get our other vehicle repaired at Herber’s and was so disappointed. No comparison! Simplicity Care Empire is hands down a superior shop. My car was returned flawless and spotless. Thank you!!
Kira G
22:57 06 Mar 23
Brought my car here for a rear bumper replacement. While they did a good job on the bumper replacement, my car came back with other damages. There is a significant crack on the windshield (which has since the picture, had almost doubled in size) and a dent on the rain guard that took off the paint down to the steel.I was told they would look into the photos to see if they could see the damage in the before pictures they have on file. However, I didn't receive a call back in the time frame indicated. I called to follow up and was told they would get back to me the following day. It's been over a month now and every time they don't call me in indicated time frame and I end up having to call them back to inquire. I still have no answers about how they plan to remedy the damages my car sustained.
Mohit Aggarwal
17:34 01 Sep 22
Went above and beyond my expectations, did a great quality work in a timely manner...staff is exceptionally polite & friendly, especially Mike, who explained all the details of the work performed and made the whole process quick and easy!!Performed a whole front replacement, very happy with their work, the paint job is incredibly precise!!Definitely recommend this place...👍
Trevor Mahl
19:38 30 Jul 22
Empire Collison did a great job right from the beginning, the estimator was very personable and explained all the repairs needed. I want to point out we did not go through insurance and the damage was significant, they came in almost 1/2 the cost of our other 3 estimates. They were very honest and did amazing work, highly recommend. I can save you all the driving around getting quotes and go with these guys.
Sharon Wuhlar
00:15 18 May 22
We needed body work and paint repair after my car was hit. Sherwood Ford sent it to Empire for the repairs. My car is Candy Red in color and very hard to match. They did a very nice job on the body work and seems to have matched/blended the paint perfect!
Myca S
22:36 27 Apr 22
I’m super happy with Empire’s service. They even repaired some of the scratches in my vehicle that wasn’t included in the accident or requested by me. Also, Michelle on the front desk is a sweetheart. Great job!! Will recommend to everyone 👏🏼
Lisa Henderson
00:53 21 Mar 22
Seemed a bit pricey, but they worked directly with my insurance and the rental company to make my repair experience as hassle-free as possible. Body and paint repairs looked good, customer service was good, and vehicle was ready within the timeframe quoted.
Jonah Oleary
01:52 21 Sep 20
Brought my c350 there for a new bumper and they did excellent work! Had the car back in just a couple days. Along with what I came for they fixed my side marker light along with their tech noticing I was having trouble with my active headlights and adjusted it so it was fixed! Free of any charges! Ladies behind the counter were nice and help with my car was friendly and felt like an honest guy. Also got a free tour of the shop! Definitely will use them next time I need a repair!
Jon Mitchell
14:33 30 Nov 18
I needed some body work done on all four doors on my 2012 truck which I had just acquired in March. The crew at Empire did an amazing job for a very fair price. They have a tremendous attention to all details and kept me up to date with the work at it progressed. Thanks to Bill, Henry, Mike, Patty and all the staff at Empire for an awesome experience and job well done.
