Collision Repair Near You in Ottawa South East — Johnston Rd & Albion Rd S
Address
3208 Albion Rd S, Ottawa,
Ontario, K1V 9S6
Main Intersection:
Johnston Rd/Albion Rd S
Ottawa South East Hours
Monday-Friday: 8am – 5pm
Saturday: 9am – 12pm
Sunday: Closed
Auto Body Shop & Collision Repair in Ottawa South East, ON
When the unexpected happens on the road, Simplicity Car Care Ottawa South East is here to restore your vehicle and your peace of mind. As a leader in professional auto body repair, our facility is equipped with cutting-edge technology to handle everything from minor cosmetic touch-ups to complex structural restorations.
Direct Billing Emergency Auto Body & Collision Repair
We understand that a damaged vehicle is a major disruption to your life. That’s why we offer a comprehensive suite of specialized services designed to get you back behind the wheel faster.
Collision Repair Services at Our Ottawa South East Location
OEM Collision Repair in Ottawa South East
From structural frame alignment to precision paint matching, our collision repair process restores your vehicle to its pre-accident factory specifications. We utilize advanced measuring systems and OEM-certified parts to ensure your car’s safety and performance are never compromised.
Advanced Vehicle Diagnostics & ADAS Calibration in Ottawa South East
Modern safety depends on more than just metal; it depends on sensors. Our expert vehicle diagnostics include full ADAS (Advanced Driver Assistance Systems) calibration to ensure your lane-assist, emergency braking, and blind-spot monitoring functions are recalibrated perfectly after a repair.
Integrated Towing & Rental Car Services in Ottawa South East
We take the logistical headache out of an accident. Our 24/7 towing assistance brings your vehicle directly to our secure Ottawa South East facility, and our seamless rental car service coordination ensures you stay mobile while our technicians work on your restoration.
Precision Car Dent Repair in Ottawa South East
From small door dings to large panel creases, we restore your car’s sleek silhouette using industry-leading techniques.
Paintless Dent Repair (PDR) in Ottawa South East
For eligible damage, our paintless dent repair experts can remove dents without disturbing your factory paint, saving you time and maintaining your vehicle’s original finish.
Certified Windshield Repair in Ottawa South East
Don’t let a small chip become a spiderweb. Our windshield repair services ensure structural integrity and crystal-clear visibility.
Comprehensive Storm & Hail Damage Car Repair in Ottawa South East
When Ontario weather hits hard, our specialized hail damage car repair team is ready. We use high-precision tools to massage out hundreds of tiny impacts caused by severe storms, ensuring your hood, roof, and trunk look showroom-ready without the need for a full repaint.
Priority Fleet Services in Ottawa South East
We understand that for local businesses, “wheels down” means “revenue down.” Our fleet services program offers Ottawa South East businesses priority scheduling, standardized pricing, and streamlined claims management to minimize downtime and keep your commercial vehicles—from delivery vans to executive sedans—safely on the road.
24/7 Emergency Collision Repair in Ottawa South East
Accidents don’t follow a schedule. We provide reliable emergency collision repair support to guide you through the towing, insurance, and estimate process during high-stress moments.
About Our Ottawa South East Collision Repair Location at Johnston & Albion
General Managers: Jose Daniel Omana Canas and Alberto Jose Gago Marquez
Our location owners are dedicated to ensuring a wholly positive auto service experience for each and every Simplicity customer. They take great pride in the quality and promptness of their car care and collision repair services.
Work With Your Insurance Directly — We Handle the Claim
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Paintless Dent Repair (PDR) near Ottawa South East
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Collision Repair near Ottawa South East
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Frequently Asked Questions About Collision Repair Near You
Ottawa South East Insurance & Rights
Does Simplicity Car Care Ottawa South East do direct insurance billing?
Yes. We handle your insurance claim directly so you don’t have to act as a go-between. Once you bring your vehicle in, we communicate with your insurer, coordinate approvals, and submit all documentation on your behalf. You simply pay your deductible — we manage the rest. We are recognized by all major Ontario insurance providers.
Will my insurance rates go up if I make a collision repair claim?
This depends on your policy and fault determination. In Ontario, a not-at-fault accident generally does not increase your premiums, but this varies by insurer and your specific policy terms. We recommend speaking directly with your insurance broker before filing a claim for minor damage. For major collision damage, making a claim is almost always in your financial interest regardless of fault. We can help you understand what your repair estimate includes before you decide.
What does "OEM parts" mean, and will my insurance cover them?
OEM stands for Original Equipment Manufacturer — parts made by your vehicle’s manufacturer to factory specification. Insurance policies in Ontario typically allow insurers to use “like kind and quality” parts, which can mean used or aftermarket alternatives. However, you can request OEM parts, particularly if your vehicle is newer or under manufacturer warranty. We will document your request and advocate with your insurer on your behalf. Vehicles under one year old are generally entitled to OEM parts as standard.
What if my insurance estimate is lower than the actual repair cost?
This is called a “supplement” and it happens regularly — especially when hidden damage is found during disassembly. We submit supplement requests directly to your insurer with photos and documentation explaining the additional work required. Insurers are legally obligated to cover all necessary repairs to restore your vehicle to its pre-accident condition. You will never be asked to pay out of pocket for costs that are legitimately covered under your policy.
Ottawa South East Services & Capabilities
What is ADAS calibration and do I need it after a collision?
ADAS stands for Advanced Driver Assistance Systems — the cameras, radar sensors, and lane-keeping systems built into most vehicles made since 2018. After any collision involving the front bumper, hood, windshield, or body panels near sensors, these systems must be recalibrated to manufacturer specification. Without recalibration, your automatic emergency braking, lane departure warnings, and adaptive cruise control may give false readings or fail entirely — creating a safety risk. We perform ADAS calibration as a standard part of every relevant repair and include it in your insurance estimate.
Can you repair my electric or hybrid vehicle after a collision?
Yes. We repair all makes and models including battery electric vehicles (BEVs) and plug-in hybrids. EV collision repair involves additional considerations — high-voltage system safety protocols, battery assessment for thermal damage, and a higher number of ADAS calibrations per repair compared to conventional vehicles. If you drive a Tesla, Hyundai Ioniq, Kia EV, Ford F-150 Lightning, or any other EV, please mention this when you call so we can confirm the appropriate equipment and certifications for your specific vehicle.
Do you offer paintless dent repair? (PDR)
Yes. Paintless dent repair is available at our Ottawa South East location and is often the fastest, most cost-effective solution for minor dents — no sanding, no filler, no repainting. PDR works best on dents where the paint surface is undamaged, such as parking lot door dings, minor hail damage, and small panel dents. Bring your vehicle in for a free assessment and we’ll confirm whether PDR is suitable for your specific damage or whether traditional repair is needed.
Can you fix hail damage on my car?
Yes. Hail damage is one of our most common services, especially following Ottawa Valley storm seasons. Most hail damage can be repaired using paintless dent repair (PDR), which restores your vehicle without repainting — preserving the factory finish and protecting resale value. For more severe hail damage where the paint surface is cracked or broken, we also offer traditional panel repair and repainting. Hail damage is typically covered under comprehensive insurance — we can confirm this with your insurer before any work begins.
Do you repair windshields and auto glass?
Yes. We offer windshield repair, full windshield replacement, side window repair, and rear window replacement for all vehicle makes and models. Glass work is often covered under your comprehensive insurance policy with no deductible depending on your coverage. Windshield replacement on modern vehicles also requires ADAS recalibration if a forward-facing camera is mounted to the glass — we include this as part of the replacement service.
Do you offer frame straightening for major collision damage?
Yes. Frame and unibody structural repair requires specialized equipment and certified technicians — our Ottawa South East facility is equipped for full structural realignment. Frame damage left uncorrected affects your vehicle’s handling, safety systems, and long-term structural integrity. We use computerized measuring systems to restore your vehicle to manufacturer specifications and document all measurements for your insurance file. Every structural repair is covered under our national lifetime warranty.
Ottawa South East After an Accident – What to Do
What should I do immediately after a collision in Ottawa South East?
Stay calm and follow these steps:
1. Check for injuries — call 911 if anyone is hurt.
2. Move to safety — if the vehicle is driveable and it’s safe to do so, move it out of traffic.
3. Call police — in Ontario, you must report any collision causing injury or damage over $2,000 to police. For minor damage, you can self-report at a Collision Reporting Centre.
4. Exchange information — name, address, insurance provider, and policy number from all parties involved.
5. Document the scene — photograph all vehicles, damage, and the surrounding area.
6. Notify your insurer — report the claim as soon as possible.
7. Call us — contact Simplicity Car Care Ottawa South East at 613-523-7665. You have the right to choose us as your repair shop regardless of who your insurer recommends.
My car isn't drivable after an accident - what to do?
If your vehicle cannot be safely driven, do not attempt to drive it — structural or suspension damage that isn’t visible can cause loss of control. Call our towing line at 1-800-871-7612 and we will arrange transport directly to our Ottawa South East facility. While you wait, notify your insurance company of the accident and tell them you’ve chosen Simplicity Car Care Ottawa South East as your repair shop. Your insurer is legally required to honour your shop choice.
How quickly can I bring my car in after an accident?
As soon as it is safe to do so — the sooner the better. Prompt repair prevents secondary damage: exposed metal rusts, compromised seals let in water, and damaged structural components can worsen under normal driving stress. You do not need to wait for your insurance company’s approval before bringing your vehicle in for an estimate. Walk in Monday to Friday, 8am–5pm, or Saturday, 9am–12pm, or call 613-523-7665 to let us know you’re coming. We’ll get the process started immediately.
Ottawa South East Repair Process & Timelines
How long does collision repair take in Ottawa South East?
Repair timelines depend on the severity of damage and parts availability:
Minor repairs (scratches, small dents, bumper scuffs): 2–3 business days
Moderate collision damage (panel replacement, paint work): 5–10 business days
Major structural or frame damage: 2–4 weeks
We provide real-time updates by email throughout your repair so you always know exactly where things stand. Parts availability — especially for certain EV and import models — can affect timelines, and we will notify you immediately if anything changes.
What happens step by step after I bring my car in?
Here’s exactly what to expect:
1. Free estimate — we inspect your vehicle and document all damage, typically within the same visit.
2. Insurance approval — we submit the estimate to your insurer and obtain authorization before any work begins.
3. Parts ordering — once approved, we order all required parts. OEM or approved alternatives are sourced from trusted suppliers.
4. Repair & paint — certified technicians complete structural, body, and paint work. ADAS sensors are recalibrated if required.
5. Quality inspection — every repair is inspected before delivery.
6. Vehicle return — we walk you through the completed repairs and answer any questions before you drive away.
Do I need an appointment for a free estimate?
No appointment is necessary for a damage estimate. Walk-ins are welcome Monday to Friday, 8am–5pm, and Saturday, 9am–12pm. You can also book a specific time online or by calling 613-523-7665 if you prefer a scheduled slot. Estimates are free and typically completed during your visit so you leave with written documentation of all damage and projected costs.
Will you keep me updated while my car is being repaired?
Yes. We send automatic email updates at every key stage of your repair — when parts arrive, when body work begins, when paint is applied, and when your vehicle is ready for pickup. You can also call us at any time at 613-523-7665 to speak with our team directly. We believe transparency throughout the process is non-negotiable.
Is my repair covered by warranty?
Yes. All repairs completed at Simplicity Car Care Ottawa South East are backed by a national lifetime warranty for as long as you own the vehicle. This covers workmanship on body repairs, paint matching, and structural work. If you experience any issue related to our repair after you’ve driven away, bring the vehicle back and we will address it at no charge.
How much does collision repair cost in Ottawa South East?
Costs vary significantly by damage type. As a general guide for the Ottawa South East area:
Paint scratch repair: $150–$500
Bumper repair: $400–$1,200
Door dent or panel repair: $300–$900
Full panel replacement: $600–$1,800
Frame or structural damage: $1,200–$5,000+
If you’re going through insurance, your out-of-pocket cost is typically just your deductible. All estimates at Simplicity Ottawa South East are free — bring your vehicle in and we’ll give you an accurate written quote with no obligation.
Ottawa South East Location & Logistics
Where is Simplicity Car Care Ottawa South East Located?
We are located at 3208 Albion Rd S, Ottawa, Ontario, K1V 9S6 — at the intersection of Johnston Road and Albion Road South in Ottawa’s south end. We are easily accessible from Highway 417, the Airport Parkway, Bank Street, and Leitrim Road. Street parking and a customer drop-off area are available on site. Phone: 613-523-7665. Hours: Monday to Friday, 8am–5pm; Saturday, 9am–12pm.
What are your hours? Are you open on weekends?
Our Ottawa South East location is open Monday to Friday, 8am–5pm, and Saturday, 9am–12pm. We are closed Sundays. Unlike most body shops in the south end, you can come in on Saturday mornings for estimates and drop-offs. If you’ve had an accident on a Sunday, you can leave a message at 613-523-7665 or email ottawasoutheast@simplicitycarcare.ca and our team will follow up first thing Monday morning. For after-hours towing, call our national line at 1-800-871-7612.
Can I get a rental car while my vehicle is being repaired?
Yes. We coordinate rental vehicle arrangements on your behalf, typically through Enterprise Rent-A-Car. If your insurance policy includes rental coverage, we will confirm your entitlement with your insurer and arrange the vehicle. If you do not have rental coverage, we can still assist you in arranging a rental at your own cost. Let us know at the time of your estimate and we will include rental coordination as part of your repair experience.
Do you offer towing to your Ottawa South East shop?
Yes. Towing assistance is available through our national support line at 1-800-871-7612. If your vehicle is not driveable after an accident, we can arrange towing directly to our Ottawa South East facility at 3208 Albion Rd S. In many cases, towing costs are covered under your insurance policy’s comprehensive or collision coverage — we will confirm this with your insurer when coordinating the claim.
Which neighbourhoods near Ottawa South East do you serve?
Our Ottawa South East location at Johnston and Albion serves customers across a wide area including Blossom Park, Leitrim, Findlay Creek, Hunt Club, Greenboro, South Keys, Riverside South, Quinterra, and Heron Gate. We also regularly serve customers from Barrhaven, Manotick, Greely, Metcalfe, and the broader south Ottawa area. If you’re within a reasonable driving distance of K1V 9S6, we’re your closest Simplicity location.
How far is your Ottawa South shop from Barrhaven, Riverside South, and the airport?
We serve Ottawa’s fast-growing south end. Our shop at 3208 Albion Road South, near Johnston Road and Leitrim Road, is about 5–10 minutes from the Ottawa Macdonald–Cartier International Airport, 10 minutes from Riverside South and Findlay Creek, 10–15 minutes from Barrhaven via Leitrim Road, and 15 minutes from downtown via Bank Street or the 417. With Highway 417 and the Airport Parkway minutes away, a steady share of our work comes from those corridors, and our team is pleased to serve customers in both English and French. If your vehicle is not driveable, call our towing line at 1-800-871-7612 and we will bring it to us.
Collision Repair Photos in Ottawa South East
Why Ottawa South East Drivers Choose Us for Collision Repair
Rated 4.7 Stars by 165+ Ottawa South Drivers
Thank you, José — I hope you had a great vacation — and thank you, Alberto, for patiently answering all my questions and even helping with the car rental during the four‑day repair period.
Tony
The staff was friendly and helpful, and the service was done in a timely manner. I really appreciate their help and would definitely recommend them to anyone needing collision or safety-related repairs.
Thank you to Alberto and the team for the great service!
Alberto did a super job getting rid of this rust. He took me around to inspect the work and explain. He is proud of his handiwork and rightly so. Luis transported me from and to the site. He cleaned the car so that it was a pleasure to pick up and drive away. The guys are so nice, cheery and understanding. Thank you, Simplicity
I was quite happy with the outcome and based on my experience, I would not hesitate to recommend them should you require auto body work.
The worst part? They installed the wrong size battery, which ended up damaging my power steering system. Now I’m stuck paying another $1,500 to fix a problem they caused.
This place is either completely incompetent, dishonest, or both. I would never recommend them to anyone. Save yourself the money, time, and frustration go somewhere else.
Their communication with me and my insurance company was outstanding, keeping us abreast of repair progress, additional work orders, etc.
Finally, when I picked up the vehicle the manager was keen to tell me what was fixed and offered advice on some minor snags not related to the accident, all of which made sense. This is a company that actually cares about their output and its level of quality. I will be keeping them on speed dial if I need related work done on any of my vehicles. Thanks again!
They also have discounted pricing on a rental through Enterprise and a shuttle to bring you there.
The whole process was quite hassle free!
Kudos to Jose and edmund’s team☺️
They repaired my car very quickly and with great quality. Even with the wait for new doors to arrive, the whole process took about 10 days. They replaced two doors and painted them perfectly to match the original color. The staff is incredibly friendly and welcoming, and you can feel their skill and professionalism right away.
It’s amazing that nowadays you can still find a place where you can fully trust the experts and be confident in the result. Highly recommend this service to anyone who values quality and professionalism!
I totally recommend this body shop!
The car is looking great!
I can only recommend and I'll be back in the future.
helpful, was able to sqeeze me in quickly, gave me an update later in the day, and being a small job got it back the next day at the time they specified it would be ready. The repair was outstanding and it was presented to me all washed.???? Would definitely recommend this place for any body work repairs needed to your vehicle.
if you come to this shop, i highly recommend you only deal with alberto and trust what alberto says to you. thank you so much Alberto for going above and beyond to satisfy us. we are thankful for all you’ve done.
Went there to get an estimate for my car. They said they will call me back or send me an email in a few days for it but they never do! Weeks later I called and a rude person answers the phone (not even introducing himself). You explain the problem and he does not want to hear anything and does not listen to my explanation. He even said, he has no time to spend talking to me. What a joke!
door, which was cause by someone
hitting my door, no name, or
phone number was left (NOT CANADIAN LIKE).
I took it to simplicity they did a
Beautiful job and also clean the car
inside out.l highly recommend
Simplicity. This job was done at
3208 Albion Road.
Thanks Jose and Alberto.
They were knowledgeable and were honest and helpful with the process of assessing the damage, processing the paperwork, and renting a car while the work was being done.
They did great work on the body of the car. Four panels were dented and you can't even tell anything happened. 5 stars for the paint job, even my mechanic complemented their work, he didn't notice the paint job until I told him what had happened.
There was an issue where my door handle wasn't working correctly a few weeks after the repair and they were able to quickly fix it at no extra charge. They went above and beyond to make sure this minor detail was resolved and made it clear that it was important that I felt confident in the repairs and weren't here to nickel and dime me.
It probably sucks if you need to visit them, but if you need the type of work they do on your car they're going to do a great job at a reasonable price.
The service was great from Jose to Alberto to Jeff! The most amazing and friendly staff.
This is the place where you want to repair anything bodywork related.
Thanks for the great work!
Thank you so much Roberto for everything. 🙂
